TUI holiday - should I pay balance

bagand96

anticlaus105 said:

Knowing what I do now I would take copies of all the threads where TUI are not refunding as evidence and not pay a penny anymore. TUI have decided contracts and law no longer matter, so why should their customers be bound by them?

Terrible advice.  If followed it would leave people to default on their bookings and lose their money.

anticlaus105

I'm not telling anyone what to do, merely stating what I would consider given what I now know about TUI. Wonderful. All this talk of customers not reneging on contracts and meanwhile what are TUI doing?

bagand96

anticlaus105 said:

I'm not telling anyone what to do, merely stating what I would consider given what I now know about TUI. Wonderful. All this talk of customers not reneging on contracts and meanwhile what are TUI doing?

TUI are arranging refunds according to multiple reports on this forum and others..  They're telling people it's taking a long time which most people are accepting.  There are a few who think it should be done instantly of course and they won't stop moaning about it.

Aylesbury_Duck

We get it, you're angry.  We've heard your tales of mobs, pitchforks and angry phone calls.

That doesn't mean you should project your own frustrations onto others as advice, especially when it's ill-thought out advice.  If you're prepared to fund class action against TUI for everyone on here, and to cover the costs of anyone who follows your advice and incurs losses or costs by cancelling or not paying what they're contracted to pay, go ahead.

anticlaus105

bagand96 said:

TUI are arranging refunds according to multiple reports on this forum and others..  They're telling people it's taking a long time which most people are accepting.  There are a few who think it should be done instantly of course and they won't stop moaning about it.

There is one report of a refund from someone who phoned TUI every other day. Please link to other reports? Once I see evidence of refunds happening I will indeed chill out. I have been patient. I only called TUI after I read about the one refund and that it had taken persistent calls to achieve it. Many days later I still don't have a refund, despite my cancellation being a similar time to refunded poster. I'm of the opinion TUI are procrastinating.

Butts

bagand96 said:

anticlaus105 said:

Knowing what I do now I would take copies of all the threads where TUI are not refunding as evidence and not pay a penny anymore. TUI have decided contracts and law no longer matter, so why should their customers be bound by them?

Terrible advice.  If followed it would leave people to default on their bookings and lose their money.

If you have only paid a small deposit, your holiday is upcoming and from anecdotal evidence all you are going to receive is a voucher in return for perhaps paying a hefty balance in  the thousands is that really such a bad thing?

At least you will still have the larger part of your money and can spend it when things calm down a little.

I agree if you have a large amount already invested it is perhaps a different proposition.

anticlaus105

Butts said:

bagand96 said:

anticlaus105 said:

Knowing what I do now I would take copies of all the threads where TUI are not refunding as evidence and not pay a penny anymore. TUI have decided contracts and law no longer matter, so why should their customers be bound by them?

Terrible advice.  If followed it would leave people to default on their bookings and lose their money.

If you have only paid a small deposit, your holiday is upcoming and from anecdotal evidence all you are going to receive is a voucher in return for perhaps paying a hefty balance in  the thousands is that really such a bad thing?

At least you will still have the larger part of your money and can spend it when things calm down a little.

I agree if you have a large amount already invested it is perhaps a different proposition.

I think the problem is the small amount is sometimes not the full deposit, so theoretically TUI may come after people who stop paying for more money later on. Also would people be willing to lose £1-200 to be able to shop around for their next holiday and not have to fight forever for a refund? If TUI do chase people for extra money who decide they want out, given how they have flouted laws and disregared contracts they would be the biggest hypocrites going.

Butts

anticlaus105 said:

Butts said:

bagand96 said:

anticlaus105 said:

Knowing what I do now I would take copies of all the threads where TUI are not refunding as evidence and not pay a penny anymore. TUI have decided contracts and law no longer matter, so why should their customers be bound by them?

Terrible advice.  If followed it would leave people to default on their bookings and lose their money.

If you have only paid a small deposit, your holiday is upcoming and from anecdotal evidence all you are going to receive is a voucher in return for perhaps paying a hefty balance in  the thousands is that really such a bad thing?

At least you will still have the larger part of your money and can spend it when things calm down a little.

I agree if you have a large amount already invested it is perhaps a different proposition.

I think the problem is the small amount is sometimes not the full deposit, so theoretically TUI may come after people who stop paying for more money later on. Also would people be willing to lose £1-200 to be able to shop around for their next holiday and not have to fight forever for a refund? If TUI do chase people for extra money who decide they want out, given how they have flouted laws and disregared contracts they would be the biggest hypocrites going.

I think a fair compromise would be if they guaranteed a cash refund if the Holiday was cancelled by them (as they are supposed to) and I would then be prepared to pay the balance.
I can't find any evidence of operators taking people to Court for failing to pay the balance on a holiday - or the remainder of a low deposit.
The problem is once they have your money you are at their mercy and judging by their current conduct treated with contempt 

something_else

It's very simple really. If you breach your terms and conditions by not paying then you lose your deposit. If you pay you are entitled to a refund as per terms and conditions however to keep the business afloat there may be a change in conditions that entitle you to vouchers to book another holiday. 

If you never intend to book with the company again it's not great for you. If you intend to then it makes sense the company survives. 

Also on timelines they will have unprecedented calls and a number of staff ill or not working plus the chance their ways of working are changing to accommodate a work from home process. Therefore the timescales for any refund or vouchers etc is going to be long. Hence why they offering people the option to rebook for free

savermseman

something_else said:

Hi

I booked a TUI holiday to cyrpus for near the end of June and have separate insurance which was all done before this became a pandemic. The holiday was booked a month or so before I got insurance. I have so far paid the deposit via debit card £800 and the final payment is due >£4k at the end of the month. 

I have tried ringing TUI with no luck and have received no response from emails. 

What I want to know is what I should do next. I don't want to lose any of the money but can't see the holiday going ahead. I'm assuming I'm best paying the full amount on credit card and then when it's cancelled due to government reasons TUI will refund me in full? This then means I have credit card protection, atol protection and insurance?

I get the feel atol comes in if TUI go under. TUI should refund if they can't provide holiday for govt reasons or other. And insurance is if we have to pull out at last min due to illness?

Thanks for your help. 

Don't give Tui anymore. They have already ripped me off with no refund, so I just cancelled another holiday booked for the end of the year. Lost my deposit, but won't be throwing anymore money at them ever.