Cancelled ferry crossing

anyfir

Hi, Brittany ferries have just cancelled my ferry crossing in two weeks time. No surprise there but they have only offered a voucher not a refund. Am I entitled to my money back. I have two further ferry bookings for this year.
Thanks

AlexMac

I bet BF will treat you right if you ask nicely, preferably by email, but I think we need to be realistic (having spoken to them less than a week ago before the total close-down)  that their call centre and booking staff are under tremendous pressure right now with contacting people due to travel imminently  on the cancelled ferries.

I speak from experience.  We were royally treated in 2017 and 2018, when co-incidentally, our Spanish  "ferry & holiday" bookings were threatened at very late notice by a mechanical failure of a ferry. They rang,  and on the worst occasion, pulled out all the stops, bunged us compo, and re-scheduled our Spanish trip so we could cross  to France, that evening,.  We  got a cabin upgrade, arrived early, drove through France to Spain instead, with generous compo; fuel/tolls paid for and a free hotel nite en-route.

Our pending May '20 break is obviously not going to happen, so we anticipated that on  late on March 14th with a sympathetic email (nothing wrong with a bit of constructive creeping) as their phone lines were jammed.  I was amazed to get a call back only two days later, in the evening, from a call centre lass who was staying on after the phones closed to clear the email montain (we deferred to Sept- but at the same, early booking 29% discounted price).  

Things have got worse for them since, in that the mates who  booked searately and who copied us by emailing a few days later have not yet heard back.

So either now, or when the dust settles, drop them a sympathetic email suggesting a refund, or if they've not yet debited your later trips, an offset.  Best wishes.  And do look at their inclusive holidays if you do end up stuck with a voucher;- massively better value than ferry only.  In effect, you get  up to a week in a hotel almost free- especially if you watch out for their winter early booking window. 

Westin

If they have cancelled the sailing then I would have thought a refund would be appropriate and should be given if asked for.

If you paid by credit card you may be able to instigate a section 75 claim as the service is not being provided.