Cynergy Bank hopeless

roddydogs

After trying for several hours to access my new isa, ive given up and transferred elsewhere, their system is a shambles and the authenticator dosent work. You have been warned.

SFindlay

roddydogs said:

After trying for several hours to access my new isa, ive given up and transferred elsewhere, their system is a shambles and the authenticator dosent work. You have been warned.

Authenticator works fine, what issues have you had with it? 

roddydogs

After trying different browsers, uninstalling re installing, I gave up. Staff haven't a clue.

roddydogs

Anyway, thought id switch to the Coventry Bs, got on their website, filled it in, then I get the message " we'll send a letter for you to sign., why when its online? Needless to say after 5 days it hasent arrived.

roddydogs

Well, its arrived and I've sent it off, amazed at the condition that I can't withdraw money for 1 month!, from an "instant access" account?

eskbanker

roddydogs said:

Well, its arrived and I've sent it off, amazed at the condition that I can't withdraw money for 1 month!, from an "instant access" account?

Are you referring to one of Cynergy's Ts & Cs or Coventry's, and if so, where is it specified?