Coronovirus cancelled flights refund not e-voucher

Nick_C

"I did see that in the EU there is a Rule 261 that states that if flights are cancelled for no matter what reason your'e entitled to a full cash refund.  Trouble is - a) Delta aren't saying the flights are cancelled - its like they never existed - and - b) We're not in the EU any more so dont know if this rule still applies.
Any Advice?"

EU261 still applies in the UK.  It has been incorporated into UK law.  And yes, if you flight is cancelled you are entitled to a full refund.  If you paid by by Credit Card directly to the AIrline then you can claim the money back from the card issuer under S75.

Alan_Bowen

EU261  still applies in the UK and the EU Commission issued an unequivocal statement last week which states where a flight is cancelled by an airline, whilst they can offer vouchers, they must offer a cash refund if requested. Delta might try, incorrectly, to argue it doesn't apply, in which case you can quote the US law 14 CFR § 259.5 which requires air carriers to publish a customer service plan, which includes an assurance that when refunds are due, refunds for cash payments will be processed in cash within twenty days of the refund request and within seven days for credit card refund requests. Needless to say, the US carriers are trying to get that changed right now, but currently it is clear

Craighoy

So - great news!  Had an email from Delta saying flights had been cancelled and saying the Id get eCoupons to be used by 31st December.  Messaged them on Twitter to acknowledge that the flights were cancelled, told them that eCoupon didn't work as we couldn't reschedule til 2021.  Told them that under UK/EU law Rule 261 I was entitled to a full cash refund (as they cancelled on me irrespective of reasons) and that this law was echoed in the US as US law 14 CFR § 259.5. 10 minutes later a reply - OK, refund to your card within 21 business days.  Happy with that!  Especially as the flights were £4500 but are bookable now when we are thinking of going at £2600!

Moe_The_Bartender

Alan_Bowen said:

EU261  still applies in the UK and the EU Commission issued an unequivocal statement last week which states where a flight is cancelled by an airline, whilst they can offer vouchers, they must offer a cash refund if requested.

Do you have a link for that?

Craighoy

Moe_The_Bartender said:

Alan_Bowen said:

EU261  still applies in the UK and the EU Commission issued an unequivocal statement last week which states where a flight is cancelled by an airline, whilst they can offer vouchers, they must offer a cash refund if requested.

Do you have a link for that?

Read this article and there is a highlighted link labeled Rule EU 261 - https://www.forbes.com/sites/advisor/2020/03/21/flight-cancelled-dont-rush-to-rebook-or-accept-a-voucher/#32fb943c5bee

Takes you to the EU site - UK have adopted this Rule.  Also has a link to the US version.  But - I wouldn't go too much into it just quote the Rule.  This was my wording - "I have been offered eCredit to be used by 31st December 2020 - but this does not work for us as we cannot go until sometime 2021. Therefore I would request a full cash refund to my credit card that I paid for the flights on. I understand that under UK/EU law Rule 261 this is my entitlement being that you have cancelled the flight. I also understand that the same principle is reflected in US Law 14 CFR 295."  I went on to apologise for being abrupt but I did understand that they were really busy so thought it best to get straight to the point.  10 minutes later they agreed full refund.

All done by messaging on Twitter - never really used that before but very efficient. Took then 10 hours to respond to my first comment.  10 minutes the second.

Westin

Alan_Bowen said:

EU261  still applies in the UK and the EU Commission issued an unequivocal statement last week which states where a flight is cancelled by an airline, whilst they can offer vouchers, they must offer a cash refund if requested. Delta might try, incorrectly, to argue it doesn't apply, in which case you can quote the US law 14 CFR § 259.5 which requires air carriers to publish a customer service plan, which includes an assurance that when refunds are due, refunds for cash payments will be processed in cash within twenty days of the refund request and within seven days for credit card refund requests. Needless to say, the US carriers are trying to get that changed right now, but currently it is clear

Nice Trump card to play.  Must be at least a 9/10. Good post.

Craighoy

Craighoy said:

So - great news!  Had an email from Delta saying flights had been cancelled and saying the Id get eCoupons to be used by 31st December.  Messaged them on Twitter to acknowledge that the flights were cancelled, told them that eCoupon didn't work as we couldn't reschedule til 2021.  Told them that under UK/EU law Rule 261 I was entitled to a full cash refund (as they cancelled on me irrespective of reasons) and that this law was echoed in the US as US law 14 CFR § 259.5. 10 minutes later a reply - OK, refund to your card within 21 business days.  Happy with that!  Especially as the flights were £4500 but are bookable now when we are thinking of going at £2600!

And the money is back on my Amex card !  Well pleased - all things considered.  Now got to address the in country tour company.....

[Deleted User]

Anyone know whether I am entitled to a100% refund for a holiday which was cancelled when it was 4 days into it, a 16 day tour, or is it only a pro rata amount as we'd competed a part of it. Don't suppose anyone knows how a prk rata would be calculated for something that was purchased as a complete package - would they take off nominal cost of flights and pro rata remainder or simply pro rata total cost?

parcival

ianmd said:

Anyone know whether I am entitled to a100% refund for a holiday which was cancelled when it was 4 days into it, a 16 day tour, or is it only a pro rata amount as we'd competed a part of it. Don't suppose anyone knows how a prk rata would be calculated for something that was purchased as a complete package - would they take off nominal cost of flights and pro rata remainder or simply pro rata total cost?

Will all depend upon your travel insurance policy. Likely to be under the 'curtailment' clause so only pro-rata

wackie

I have a hotel booked and paid for 3-6th April £363.00, Hotel is owned by Shearings. They are refusing to give me a refund, voucher only, although Saga, Center Parcs and others seem more obliging. Being an OAP and unsure if/when I should travel again I find this unacceptable.
Shearings keep quoting “force majeure” at me, as does my travel insurance