Amazon don’t care

KxMx

The safe places for Amazon are few on the app, and no text box for additional instructions.

Web has more options but again all tick boxes.

Takmon

KxMx said:

The safe places for Amazon are few on the app, and no text box for additional instructions.

Web has more options but again all tick boxes.

I use the App and i have always been able to specify a location from a list or write in a text box extra instructions. If it's not Amazon delivering then that may limit the options but I've always had my parcels left where I've written. 

sheramber

Amazon do not  deliver  my parcels. It is Royal Mail, Yodel, Hermes or some  other  courier.
 A friend  who lives in a vulnerable household has a notice to leave any parcels  in the porch and not to ask for a signature.
My postie has been told not to hand over the machine for signatures but to ask if it  is alright if he signs on their  behalf.He is also supposed to stay 6 feet away from the   person so has to put the  item down and walk away . 

couriervanman

50Twuncle said:

I had a thought this morning regarding potentially infected Amazon delivery drivers and came up with a solution – after a similar suggestion in a email from Papa Johns

Why not allow drivers to txt customers, minutes before a delivery is due and this would allow customers to watch out for the delivery and the driver could then leave the parcel by the front door safely and not involve face to face contact

I had an on-line chat with Amazon this morning and suggested it – you would  have thought that Amazon would look into this – but I was given short shrift and told “SORRY NOT POSSIBLE – IT WOULD TAKE  TOO LONG”

Amazon clearly are more interested in profits than customer safety

So you think the driver has time to text every customer for his 150 deliveries every day plus the fact that at least half of them will swear blind they never received the text or call.......Absolutely stupid idea

Pollycat

sheramber said:

Amazon do not  deliver  my parcels. It is Royal Mail, Yodel, Hermes or some  other  courier.
 A friend  who lives in a vulnerable household has a notice to leave any parcels  in the porch and not to ask for a signature.
My postie has been told not to hand over the machine for signatures but to ask if it  is alright if he signs on their  behalf.He is also supposed to stay 6 feet away from the   person so has to put the  item down and walk away . 

Directive from Royal Mail:

Signing for and receiving items

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. 

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

https://www.royalmail.com/coronavirus?iid=HP_M2_2_CORONAVIRUS

I had a 'signed for' small package delivered yesterday.

Postie did not even knock, just posted it through the letterbox.

50Twuncle

couriervanman said:

50Twuncle said:

I had a thought this morning regarding potentially infected Amazon delivery drivers and came up with a solution – after a similar suggestion in a email from Papa Johns

Why not allow drivers to txt customers, minutes before a delivery is due and this would allow customers to watch out for the delivery and the driver could then leave the parcel by the front door safely and not involve face to face contact

I had an on-line chat with Amazon this morning and suggested it – you would  have thought that Amazon would look into this – but I was given short shrift and told “SORRY NOT POSSIBLE – IT WOULD TAKE  TOO LONG”

Amazon clearly are more interested in profits than customer safety

So you think the driver has time to text every customer for his 150 deliveries every day plus the fact that at least half of them will swear blind they never received the text or call.......Absolutely stupid idea

Going by your name "couriervanman" - you wouldn't be biased would you ?

Please put customers safety before finances

Takmon

50Twuncle said:

couriervanman said:

50Twuncle said:

I had a thought this morning regarding potentially infected Amazon delivery drivers and came up with a solution – after a similar suggestion in a email from Papa Johns

Why not allow drivers to txt customers, minutes before a delivery is due and this would allow customers to watch out for the delivery and the driver could then leave the parcel by the front door safely and not involve face to face contact

I had an on-line chat with Amazon this morning and suggested it – you would  have thought that Amazon would look into this – but I was given short shrift and told “SORRY NOT POSSIBLE – IT WOULD TAKE  TOO LONG”

Amazon clearly are more interested in profits than customer safety

So you think the driver has time to text every customer for his 150 deliveries every day plus the fact that at least half of them will swear blind they never received the text or call.......Absolutely stupid idea

Going by your name "couriervanman" - you wouldn't be biased would you ?

Please put customers safety before finances

So of all the replies stating how you can already easily specify a location to leave your package you decided to pick up on the one that you had any chance of remotely calling biased. They already have an established system which the drivers can use to see where the customer wants to leave their parcel yet you want to introduce another system where the driver has to spend time matching up customer details from random texts they will be receiving while on route...
Just admit you were wrong and move on.  

Pollycat

50Twuncle said:

couriervanman said:

50Twuncle said:

I had a thought this morning regarding potentially infected Amazon delivery drivers and came up with a solution – after a similar suggestion in a email from Papa Johns

Why not allow drivers to txt customers, minutes before a delivery is due and this would allow customers to watch out for the delivery and the driver could then leave the parcel by the front door safely and not involve face to face contact

I had an on-line chat with Amazon this morning and suggested it – you would  have thought that Amazon would look into this – but I was given short shrift and told “SORRY NOT POSSIBLE – IT WOULD TAKE  TOO LONG”

Amazon clearly are more interested in profits than customer safety

So you think the driver has time to text every customer for his 150 deliveries every day plus the fact that at least half of them will swear blind they never received the text or call.......Absolutely stupid idea

Going by your name "couriervanman" - you wouldn't be biased would you ?

Please put customers safety before finances

I am perfectly satisfied that any deliveries I have - either by courier or Royal Mail - will not compromise my safety and will not expose me to Coronavirus any more than going shopping for necessary supplies will do.

KxMx

Takmon said:

KxMx said:

The safe places for Amazon are few on the app, and no text box for additional instructions.

Web has more options but again all tick boxes.

I use the App and i have always been able to specify a location from a list or write in a text box extra instructions. If it's not Amazon delivering then that may limit the options but I've always had my parcels left where I've written. 

I have the specific tablet app (Android 9) and these are my options (which are actually more numerous than the last time I looked), in addition to "none of these" (no text input) or specifying a neighbour.
I suppose I could try writing something in the neighbour box!

JReacher1

Normally when customers live chat ridiculous ideas like this the CSO agent will just say that they will pass it onto their manager for review.  They obviously don't and are just fobbing you off but it tends to be the way people deal with things like this. 

I quite like the fact they just told you it was a ridiculous idea.