Trainline won't refund advance ticket

daveyjp

It is incorrect to state Advanced tickets are non refundable under any circumstances so before accepting vouchers if the services you are booked on aren't running to the times agreed request a refund under Paragraph 30 which is given below.

YOUR RIGHT TO A REFUND IF YOUR TRAIN IS DISRUPTED AND YOU CHOOSE NOT TO TRAVEL

30.1. If the train you intended to use is cancelled, delayed, or your reservation will not be honoured, and you decide not to travel, you may return the unused Ticket to the original retailer or Train Company from whom it was purchased, where you will be given a full refund with no administration fee being charged.

This Condition applies to all Tickets, including Tickets (such as Advance Tickets) that are otherwise non-refundable, and also applies if you have begun your journey but are unable to complete it due to delay or cancellations and return to your point of origin.

pinkladyvenus

A big thank you to thedogwalker1234 for the information in your post. I had 3 advanced tickets (non refundable) buy using you work around managed to get a refund on all 3. The tickets were not booked through the train line but directly with a rail company and I did it all on line.

yorkie2

Advance fares are not normally refundable, and the train companies are not allowing retailers to issue refunds.

LNER are defying this instructions by issuing refunds for Advance fares bought through them, but are preventing other retailers from issuing refunds to their customers.

However if the train is cancelled then of course a refund is available, as per the T&Cs

thedogwalker1234

pinkladyvenus said:

A big thank you to thedogwalker1234 for the information in your post. I had 3 advanced tickets (non refundable) buy using you work around managed to get a refund on all 3. The tickets were not booked through the train line but directly with a rail company and I did it all on line.

Thank you so much pinkladyvenus I am so pleased that you managed to obtain a refund with the help of my experience and I would encourage others to follow your and my example. My feeling is that the travel companies are being sympathetic in these hugely difficult times. I have also obtained refunds from “non-refundable” booking.com hotel bookings. Keep safe.

RedDevils

KeithP said:

DilH said:

I would like to amend my booking to a later date, but the information states that this is possible "except if you have chosen to print your own e-tickets or have chosen for your tickets to be delivered to your mobile phone" . How can this be right when Trainline encourage you to do so and you do thinking you are helping to save the planet?

Well it 'can be right' because whatever you do you will always have a copy of the ticket on your phone.

So if it were possible to get a refund you could do that and still use the ticket on your phone.

How can that be right?

No, you couldn't. The train company would simply void the ticket on your phone. Same as if you had an eTicket.

I quote from TPExpress' Refund Claim Form: "If you have not collected your tickets or have eTickets, Smartcard tickets or Mobile Tickets please submit the form below, you do not need to send us the form or tickets."

Missmarple

When I called the only option was to book a future trip and they would cancel the old one. They also said wait and see if anything changes with the government advice. I looked on the website today and it appears they are now giving full refunds since Monday, any tickets that have travel after the 26th will receive information on that day on how to get a refund. 
Hopefully that will be me sorted. 
Thank you everyone for the advice. 

sueb59

I requested a redund for train travel on 20th march from Newark to London (LNER).  The request was as per Trainline info published on their website on refunds for Advance tickets on 16th March that said LNER were only company offering refunds at that time.  They even gave a link to do this.  Now received an email saying not entitled as train not cancelled or delayed.  Any suggestions as to what i can do. 

Aylesbury_Duck

sueb59 said:

I requested a redund for train travel on 20th march from Newark to London (LNER).  The request was as per Trainline info published on their website on refunds for Advance tickets on 16th March that said LNER were only company offering refunds at that time.  They even gave a link to do this.  Now received an email saying not entitled as train not cancelled or delayed.  Any suggestions as to what i can do. 

If the train is still running they're not obliged to refund you.

Alibaba_48

Trainline train travel to Manchester Piccadilly (April 20th) .... Initially I contacted Trainline and they said they operated a no refund policy. A few days later it stated in My Account that I could now apply for a refund but needed to return tickets by post  (as by ordered post), so I sent back as requested. I could not send by registered post (recommended) as the post offices locally were closed.  Subsequently, I received an email saying that the train service was cancelled and to cut up the tickets and photograph and email photograph. Clearly I can't do this as I had already returned tickets so I wrote in explaining I had already returned.  They have just emailed to say that they will not refund without picture even though the tickets are advance first class so can't be used on any other service and they have cancelled the service.  Shame on you, Trainline!

westv

I'm not sure why people use Trainline for tickets. Why pay a fee when you can buy tickets online elsewhere with no booking fee.