Edf back billing

MWT

My best guess is that the ruling will go in favour of EDF, but can't hurt to try.

The only angle I see is that his father didn't understand why he was getting a refund and queried it, the EDF representative insisted it was due and to take it and not worry about it.

He relied on those representations and spent the money, then nearly 12 months later EDF changed their mind...

Had they not strongly represented to him that the money was due to him and he should just accept it, he would not now owe them £700, so he is suffering as a consequence of relying upon their assurances.

mac.d

Is there anything to lose by taking it to the ombudsman? Maybe the £75 that EDF have deducted from the bill (originally £775 but now £700?). Or, is it possible that while its likely that the ombudsman will rule in favour of EDF, they will still expect EDF to make some kind of goodwill reduction since it's their error?

Cardew

mac.d said:

Is there anything to lose by taking it to the ombudsman? Maybe the £75 that EDF have deducted from the bill (originally £775 but now £700?). Or, is it possible that while its likely that the ombudsman will rule in favour of EDF, they will still expect EDF to make some kind of goodwill reduction since it's their error?

Surely the £75 reduction is a 'goodwill' gesture.

Many cases taken to the Ombudsman have been reported on this forum, and the level of compensation is derisory - usually less than £75.

mac.d

Yes I'd agree the £75 is a goodwill gesture and you've answered what I was clumsily trying to ask - that there is something to lose by taking it to the ombudsman, as they may rule in EDF's favour and say compensation should be lower than the £75 EDF are already offering. 

Talldave

If going to the ombudsman is going to be a waste of time, how about accepting their goodwill gesture and offering £10 a month to pay it off?