Ski resort and hotel closed for COVID19? Do I claim on insurance?

ladaowner55

Where do I claim?  Hotel or my travel insurance?  This was not a package tour, I purchased a flight and hotel separately.  Flights with EasyJet and hotel booked directly with them.

Can I claim for the flights, if the hotel and ski result it shut???

Thanks in Advance Tom

asus1988

I would assume, if flights are still going to France, i cant see anything yet to say otherwise,  You have probably lost them,  or it will be at easyjet discretion ,  hotel will refund i would assume,  changing day by day so you never know easyjet may cancel flights to france tomorrow and you would get that back to, 

ladaowner55

flights were peanuts not so worried about those however, hotel was £500 and I confirm that the hotel would offer a refund?

asus1988

send the hotel an email? there going to be the one to tell you the situation , just be aware there are prob 1000 other people emailing so might have to wait for a reply,  when are you mean to travel. if imminant i wont be surprised if you get an email from the hotel anyway 

ladaowner55

April 20th

ladaowner55

Hotel are refusing to pay back so guessing I claim on insurance

ladaowner55

Dear Tom, 

 

I am in the process of contacting everyone who has booking with us for the rest of the season, the last couple of days have been dedicated to getting our guests in resort home and making arrangements for our staff.

 

I’m sorry to say that the decision to close the ski areas was taken very late on Saturday night, it was spring on us quite suddenly and unexpectedly – we honestly thought that things would be ok until the end of season after the government announcements last week and the lift operators making statements on Friday about staying open.  IT’s not to be, we’re all heartbroken the season has had to end like this.

 

The official information for Tignes can be found here : Resort Closure Information

 

As a small, independent accommodation provider we are not able to offer any refunds and you should therefore claim with your holiday insurance.  I have attached a copy of your invoice, please let me know if you need anything else from us to support the claim.

 

We’re truly sorry that your holiday has been affected in this way. Obviously everybody’s health is the most important thing now while we all work together to get through these difficult times.

 

Best wishes and kind regards,

 

Joanne

 

 

k3lvc

That's an interesting letter from them and not quite sure of it's legality and on that basis I'd give them an opportunity to reconsider before starting with Credit Card company (assuming you booked via credit card). It may become more complicated for you if they offer to honor your booking despite there being no chance of you actually skiing.

ladaowner55

Turns out I made a bank transfer direct to them. 

ladaowner55

Got insurance with company A that runs out in 3 weeks time and insurance with company B that starts In 3 weeks time. Holiday was due to start in 4 weeks time. 

Is it insurance company A that I make a claim too?

asus1988

company A -  B is not in place as yet,