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Item Made to Order taking too long

3 replies 201 views
flooz-ieflooz-ie Forumite
9 posts
Eighth Anniversary Combo Breaker
MoneySaving Newbie
Hi, if I've placed an order, paid & sent off the necessary bits to a company who is going to make a personal item for me within their quoted timescale of 16-20 weeks but I haven't received the item within this timescale, what rights do I have on a refund?


  • brisbris Forumite
    9.2K posts
    Ninth Anniversary 1,000 Posts
    You need to send them a time is of the essence letter giving them a further reasonable timescale to complete the order or you can cancel the contract. Quoted timescale is an estimate so you can't hold them to that just yet.
  • Hermione_GrangerHermione_Granger Forumite
    1.4K posts
    Eighth Anniversary 1,000 Posts Name Dropper Combo Breaker
    bris said:
     Quoted timescale is an estimate so you can't hold them to that just yet.
    Without knowing what the terms and conditions of the order were, how can you possibly know if the time given was an estimate or a confirmed completion time?
  • DoaMDoaM Forumite
    10.2K posts
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    16 to 20 weeks is a span of 4 weeks ... so on face value it is an estimate. But you're right ... the T&Cs may state 20 weeks maximum.
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