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Item Made to Order taking too long
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flooz-ie
Posts: 9 Forumite
Hi, if I've placed an order, paid & sent off the necessary bits to a company who is going to make a personal item for me within their quoted timescale of 16-20 weeks but I haven't received the item within this timescale, what rights do I have on a refund?
Thanks
Thanks
0
Comments
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You need to send them a time is of the essence letter giving them a further reasonable timescale to complete the order or you can cancel the contract. Quoted timescale is an estimate so you can't hold them to that just yet.0
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Without knowing what the terms and conditions of the order were, how can you possibly know if the time given was an estimate or a confirmed completion time?bris said:Quoted timescale is an estimate so you can't hold them to that just yet.
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16 to 20 weeks is a span of 4 weeks ... so on face value it is an estimate. But you're right ... the T&Cs may state 20 weeks maximum.0
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