Talk Talk do their bit for the environment? I don't think so

Chino

m1ckyd said:

Clearly it had been reset/repaired remotely and there would be no need for an engineer to visit.

That's mere supposition on your part. All you know is that your internet connection started working again. This is far more likely to be because the fault is intermittent - Talktalk is not known for proactively investigating customers' connection issues.

That an Openreach "engineer" could not find a fault is not surprising; they're on a strict timescale and have neither interest nor motivation in spending potentially the best part of a day investigating and testing a customer's connection and certainly not when the customer tells them that there is no fault.

m1ckyd

I’ve come back here today because in the news they state there is a 60% reduction in levels of Nitrogen dioxide in the atmosphere of major uk cities as a consequence of the lock down. And that’s what this post is about (the clue in is in the title).

Having said that I wish to offer @Neil_jones my sincerest apology, I thought that anyone who would defend Talktalk in this way must clearly be on their payroll, as to any normal person the most sensible course of action would have been for TalkTalk to cancel the engineer’s visit without cost to the customer, and incidentally none of the contributors on this thread have offered a suggestion as to what I should have done differently only bang on about the contractual obligation.

My advice to you Neil, if you really have been posting on here for 8 years, and you really aren’t on the TalkTalk payroll is; you need to get out more, get a life mate. That advice extends to the others on this thread who, I can see from their contributions on other threads, spend far too much time here.

littleboo

Lol, its a bit weird that you come back to this thread nearly two months later to continue unfounded allegations and then tell others then need to get a life. And your attempt to frame it as an environmental issues is, well, desperate.

cranford

I am lucky that my Broadband provider does not charge to rectify faults regardless of the cause but I guess I am paying a bit more than the basement companies charge. So my advice is why choice a basement company if its a Rolls Royce service that you want.  Since you intended to charge TT VAT on a potential small court claim its clearly that you are using the TT service for business reasons and should be paying for a business account. Maybe TT should cancel your contract  under section 6.1 of the terms and conditions as business use is prohibited. 

Highland76

cranford said:

I am lucky that my Broadband provider does not charge to rectify faults regardless of the cause but I guess I am paying a bit more than the basement companies charge. . 

Who is your ISP?  I'm not aware of any ISPs who do NOT charge the customer for an Engineer visit where a fault is found inside the customers premises by an Openreach Engineer, eg faulty equipment or wiring. I know for a fact that along with the big ISPs, the likes of AAISP, IDNet, Zen, Aquiss, Xilo/Uno also pass on the charge and make this very clear before sending out anyone - if the customer doesn't agree, the visit doesn't go ahead. The charge is an Openreach charge which ISPs simply cannot absorb and rightly so.

Neil_Jones

m1ckyd said:

Having said that I wish to offer @Neil_jones my sincerest apology, I thought that anyone who would defend Talktalk in this way must clearly be on their payroll, as to any normal person the most sensible course of action would have been for TalkTalk to cancel the engineer’s visit without cost to the customer, and incidentally none of the contributors on this thread have offered a suggestion as to what I should have done differently only bang on about the contractual obligation.

To be honest I really feel like telling you what you can do with your apology which involves the words sideways and shove.

And you've been told in the thread what you should have done differently, which was not to cancel the callout which would have saved you £65.  What is "sensible" and what you agreed to when you arranged the call are two different things.

cranford

Highland76 try VM 

Highland76

cranford said:

Highland76 try VM 

But Virgin Media don't use the Openreach network for their cable services, so any Engineer visits to the home will NOT be through Openreach.  This thread is about charges for cancelled Openreach visits or charges for any faults found inside the customers premises. VM may or may not operate a similar policy, I've no idea.