Wowcher - What are my rights? Please Help

Takmon

Therapy12 said:

It’s not the fact that I knew or didn’t know how it worked. When I see a product advertised as a money back trial offer for such a huge sum of money £500+ I expected or at least hoped that , that’s exactly what it meant but silly naive me. We live and learn 

Was the money back trial offer stated on the Wowcher website or just the Nectar website?

Therapy12

It was stated on the Wowcher website. I wouldn’t have spent that kind of money without such a guarantee on a Wowcher credit. I felt reassured that it was a no risk acquisition because of this 

Takmon

Therapy12 said:

It was stated on the Wowcher website. I wouldn’t have spent that kind of money without such a guarantee on a Wowcher credit. I felt reassured that it was a no risk acquisition because of this 

It all depends on the wording used on the wowcher website if they did actually says "money back trial offer" then you should get your money back. If they said something like "365 trial period" or just that you would get a "refund" then they are right to give it back in wowcher credit a clearly stated on their website.

Therapy12

It stated that it was a money back 365 day trial period

Takmon

Therapy12 said:

It stated that it was a money back 365 day trial period

Do you have an email containing the offer details from Wowcher? 

Therapy12

No I don’t, unfortunately . It wasn’t an offer email. It was one of hundreds of sales items listed on their website that I clicked through and purchased