Non-refundable deposit to nursery

pinkshoes

LHW83 said:

@pinkshoes I have written to them and they’ve just emailed back to say they will be keeping the deposit as per their T&Cs. I understand them keeping part of the deposit but I think £1000 is just excessive especially given that our circumstances have changed beyond our control (we’re moving country, it’s not that we’ve just changed our mind about the nursery). I was hoping they’d take a more pragmatic approach in this instance since they will fill the space no problem. 

Write again, this time quoting the law. 

Let them know that retaining the deposit is unlawful, and legally they are obliged to return the deposit less an admin fee, so you look forward to them returning £940 within 14 days, otherwise you will happily take the matter to court.