Allay Claims Gladstone Brookes

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Vaguely remember filling out some forms online a long time back. Gladstone Brookes have been in touch as have Allay. I honestly can't remeber who I went with but GB have said there is a delay and Allay say they have a large payout for me. Allay's letter vague. I assume any company would take their fee from the refund for PPI. They seem to want me to pay their fee upfront. Smells fishy to me!
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Bluntly, it's really not very wise that you kept no record of the Claim Firm you used...