New boiler

Devenar

We had a new boiler fitted by Glow Green. It came with a digital thermostat controlled on an app. However there was a problem with the connection and we couldn’t control the heating. Consequently it remained ON all the time, unless we switched it off manually. In addition our downstairs rads weren’t working. The problem has now been solved we’ve had new rads and the engineer fixed the digital control(which was a nightmare). My problem is I am now facing a huge gas and electric bill. We are both over 70 and my husband does suffer from ill health so we need the heating on during the day but not all night. Do you think we could claim something back from the company who fitted the boiler? When we ordered the boiler we were misled by the offer of the new digital stat( worth over £200. It is certainly worth no where near that. It is a Salus make. 

dinora

           

Robin9

Have you actually had huge gas and electric bills or are you guessing.?

A formal, written complaint, should be made anyway. 

Devenar

Robin9 said:

Have you actually had huge gas and electric bills or are you guessing.?

A formal, written complaint, should be made anyway. 

Yes from 7thDec to 7thMarch my Electricity bill was £175.76 and my total gas charges were £400.95 a total of £605.55 for 3 months. 

Devenar

Robin9 said:

Have you actually had huge gas and electric bills or are you guessing.?

A formal, written complaint, should be made anyway. 

Do I write to the Glow Green company? Is there a format on how to word the complaint?

Devenar

Devenar said:

Robin9 said:

Have you actually had huge gas and electric bills or are you guessing.?

A formal, written complaint, should be made anyway. 

Do I write to the Glow Green company? Is there a format on how to word the complaint?

Thank you for your advice Robin I have now found templates on this website for my letter of complaint,

Boohoo

Devenar said:

Robin9 said:

Have you actually had huge gas and electric bills or are you guessing.?

A formal, written complaint, should be made anyway. 

Yes from 7thDec to 7thMarch my Electricity bill was £175.76 and my total gas charges were £400.95 a total of £605.55 for 3 months. 

Your new boiler wont mean your electric bill is a lot higher as the only thing that is using power is the boiler pump. There is other electric items in a boiler but the pump is most energy user in a boiler.
Have you got energy bills going back a few years before the boiler was fitted so you can compare how much gas was used over the same 3 months. Just look for the gas usage and not the cost as price per unit varies and then you will have some idea how much more you were/are paying.

You don't say how long this issue has been going on for and as for the app not working the heating controls do you know what that issue was, smart phone problem, bad internet/router set up as there was a thread on here about a user who were unable to work their heating controls as the phone or app would not gain access to the smart heating controller.

MWT

The various reviews for 'Glow Green' do not give any reassurance. I'm guessing that the increased electricity costs may have something to do with the downstairs radiators not working, so presumably needing temporary electric heating?

Given that you say those radiators were eventually replaced, the company may just maintain they were faulty and so not their fault.

Regarding the heating control not working via the app, but still working manually, I guess they will suggest that you could have continued to use the manual controls but for some reason didn't, hence causing the increased gas bill.

A little harsh, yes, but from what I've seen others report about this company I wouldn't be expecting a friendly response to a complaint.

Doesn't mean you shouldn't try, but make sure you have answers to the most obvious counter-points...