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No signal on Tesco mobile for 3 weeks Help Advice Needed

mpc91
mpc91 Posts: 1 Newbie
i have had no signal on tesco mobile for 3 weeks i have spoken to their customer service and they have offered me £10 compensation which is useless to me i haven't been able to make a single call during this time period i have 3 phones with them in the family so we cannot communicate what so ever.
I said i wanted to leave to go with another company that has signal and they said i would have to pay the early cancellation charge
surely i cannot be expected to pay for a contract indefinitely that i cannot use?
any help would be much appreciated.

Comments

  • rachel6188
    rachel6188 Posts: 413 Forumite
    Part of the Furniture 100 Posts
    3 weeks is a joke. Is it just your phone or all of your family on the network? Xx
  • Cisco001
    Cisco001 Posts: 4,281 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Try another phone.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is this no signal only in one place ??
  • I have same problem. Complained 3 times. They said network is busy where I live but the problem is wide spread not just at home. They told me to take out the SIM card and clean it and if that doesn’t work I need new SIM. Very poor customer service 
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