Online check-in fee - Jet2

bradders1983

Can you post a link to the judgement on the ASA website? 

Pollycat

bradders1983 said:

Can you post a link to the judgement on the ASA website? 

I'd like to see that too.

I think the key thing is that the OP used a 3rd party to book flights - as per the transcript.

bradders1983

Pollycat said:

bradders1983 said:

Can you post a link to the judgement on the ASA website? 

I'd like to see that too.

I think the key thing is that the OP used a 3rd party to book flights - as per the transcript.

I have searched on their website for Jet2, Dart (the parent company) and Expedia, and cant find any ruling since January 2020.

Also if there had been a ruling then they would have changed this page by now to add in small print to say that free online check in applies to direct bookings only: https://www.jet2.com/en/deals/free-online-check-in?source=AWIN&awc=18729_1593418316_c9f3b7c52e19a1dff9f8852b7e9373e8&utm_source=AWIN&utm_medium=affiliates-core&utm_campaign=jet2_core_Skimlinks_78888_Sub+Networks&utm_term=core&utm_content=moneysavingexpert.com&dclid=CMKI2-bJpuoCFUOAhQodP8II4Q

Voyager2002

eDicky said:

The day that a method of checking in becomes available that is cheaper for the airline than doing it online is the day that they will begin charging for online check-in. I can't imagine it being very soon, however.

There is actually an exception...

With Oman Air, in order to check in online you have to select a seat and pay for that seat. If (like me) you are a cheapskate and begrudge £8 for a perfectly ordinary seat, you can check in at the airport and be allocated a seat for no charge. The check-in staff do not ask about your seat preferences but if you ask nicely they give you something resembling what you want.

Migster

I'm surprised the ASA got involved with this as it doesn't really fit their remit i.e. advertising. This just seems to be a complaint about whether or not a fee should have been payable.

Pollycat

Migster said:

I'm surprised the ASA got involved with this as it doesn't really fit their remit i.e. advertising. This just seems to be a complaint about whether or not a fee should have been payable.

I don't think you're the only one who is surprised.