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Anyone yet received refund from last-minute.com for Thomas Cook flights?
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NicciJM
Posts: 2 Newbie

Does anybody know of anyone who has yet received a refund for flights from lastminute.com after the demise of Thomas Cook last year?
We have been fobbed off now since October 2019 waiting for a refund of our flight costs to Cyprus.
We know of people who have received refunds via other third-party booking agents but wonder what lastminute.com are up to!
We even had an email last week saying they "anticipate(d) the process should now be completed no later than the end of February" but, lo-and-behold, no refund has been forthcoming and on contacting them again they are still spouting the "process is taking longer than originally communicated."
Getting seriously fed up now as it's impacting on this year's family holiday (never got one last year!) and it doesn't encourage me to ever use lastminute.com again. Last minute (if ever) refund seems to be about right!
Is there anything we can do to speed things up?
We have been fobbed off now since October 2019 waiting for a refund of our flight costs to Cyprus.
We know of people who have received refunds via other third-party booking agents but wonder what lastminute.com are up to!
We even had an email last week saying they "anticipate(d) the process should now be completed no later than the end of February" but, lo-and-behold, no refund has been forthcoming and on contacting them again they are still spouting the "process is taking longer than originally communicated."
Getting seriously fed up now as it's impacting on this year's family holiday (never got one last year!) and it doesn't encourage me to ever use lastminute.com again. Last minute (if ever) refund seems to be about right!
Is there anything we can do to speed things up?
0
Comments
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Third parties pass your money on to the airline, they will only refund if and when they get it back (in the case of a bankrupt airline probably never)
have you approached your card company? https://www.moneysavingexpert.com/news/2019/09/thomas-cook-seeking-p200m-extra-funding-/1 -
Where abouts are they based? If they're based within the UK, take them to Small Claims for the money - alternatively, if you paid using a credit card you could reclaim the money via Section 75.1
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Finally had an email today from lastminute saying they are now "ready to process" the refund.... but MINUS a £30 handling fee! What a cheek!!0
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