Plusnet compensation

EssieBessie

I had issues with poor broadband since my connection started with PlusNet On 6 Nov last year, til our fifth and final Openreach engineer visit on 28 Jan this year. It was pretty much unusable, and I had to pay for more phone data (£7) to use the internet. Plusnet have offered me £15 compensation, upping to £20 when I queried that amount. I paid £195 for 12 months up front. They say because my broadband is “free” and I only paid for line rental, then they can’t offer more than this goodwill gesture. 

Are they right, and should I just accept this? 

Thanks. 

JJ_Egan

What do you pay PN 

Advanced Line Rental  £195     plus what ??

EssieBessie

That’s it. Technically the broadband cost is discounted, so I’ve technically paid £16/£17 per month line rental. 

JJ_Egan

3 months  at my BB cost would be £9.

Offered £20   what are you looking for ??

EssieBessie

JJ_Egan said:

3 months  at my BB cost would be £9.

Offered £20   what are you looking for ??

You get broadband for £3 per month? Wow, that’s good. 

JJ_Egan

BT  part of a deal including advanced line rental ,

cranford

The basic BB charge on Plusnet for non advance payment customers is £4 a month for the first 12 months so three months compensation is worth £12. I don't think Pusnet will re-inburse you for any money you spent on the £7 for mobile data, they are probably covered by their terms and conditions.

Castle

You can claim for inconvenience through CISAS:-
https://mk0cedrxdkly80r1e6.kinstacdn.com/app/uploads/2019/10/CISAS-Guide-to-compensation-for-inconvenience-and-distress.pdf

molerat

EssieBessie said:

JJ_Egan said:

3 months  at my BB cost would be £9.

Offered £20   what are you looking for ??

You get broadband for £3 per month? Wow, that’s good. 

That is good, I am paying a ridiculous £3.51

Currently Plusnet is £19.99 line rental plus £0 for ADSL, £3 for fibre and £7 for fibre plus.

JJ_Egan

Meant to say its 80/20 FTTP as well /