Car insurance wont go through

neilmcl

Not sure why this is so difficult to resolve. If the insurer is saying it's a payment issue then use a different card or call the card issuer and explain what's happening.

dacouch

Try a different browser, sometimes that helps

DoaM

dacouch said:

Try a different browser, sometimes that helps

How does that help when speaking to someone on the phone?

eamon

DoaM said:

dacouch said:

Try a different browser, sometimes that helps

How does that help when speaking to someone on the phone?

This has happened to me in the past, clearing out cookies and starting again can work, but not if the issue is the card/account itself. Should the cookie tip fail then phone the card provider for help.

loopy1980

neilmcl said:

Not sure why this is so difficult to resolve. If the insurer is saying it's a payment issue then use a different card or call the card issuer and explain what's happening.

It's not a card issue as we have tried different cards and accounts.

northwalesd

loopy1980 said:

Johno100 said:

loopy1980 said:

Weve done this but they are unable to tell us what the problem is.

And they can't take payment for the policy directly over the phone?

Nope! That's why we are so stumped. Nothing has changed since the last policy at all.

So they have tried to take the payment over the phone and that has also failed - or they won't take payment over the phone?

born_again

loopy1980 said:

neilmcl said:

Not sure why this is so difficult to resolve. If the insurer is saying it's a payment issue then use a different card or call the card issuer and explain what's happening.

It's not a card issue as we have tried different cards and accounts.

Have you spoken to the bank to confirm this?
Just because its happening on different account does not mean it is still not a card issue. Have you tried anyother online payments with the cards?