Frozen account!

I’ve been today all day on the phone with Lloyds , complaint manager , customer service manager , branch manager , etc

my account has been frozen and nobody from that list gave any reason for, they just saying it’s a delay with the account , I’ve got a 6 months old baby which I cannot feed because of this issue , I’ve got rent to pay , car , rent , food , loan ... can anyone tell me usually how long a “ delay “ it will take?

regards , 



  • Anywhere between an hour and several weeks. It depends on the reason.

    Anything suspicious about the way the account has been used?
  • Robin9
    Robin9 Posts: 11,969
    First Post First Anniversary Name Dropper
    edited 28 February 2020 at 7:04PM
    Have you only got one bank account ?   
    Get another one open ASAP and get your salary paid into it.

    There are many threads on this problem  - could be something you bought, paid, received from a mate ………… 

    You're wasting your time telephoning or visiting branch ……..   

    PS I see you are struggling to find the right forum  - this is not a credit card but a banking issue.

    Never pay on an estimated bill
  • 2e0arr
    2e0arr Posts: 1,007
    Name Dropper First Post First Anniversary
    edited 14 March 2020 at 9:27AM
    take your kid to a food bank and get it to start screaming they will give a you a few tins of beans lard and margerine and some pasta.
    Get yourself down to the DWP for an emergency loan to pay for your car and loan make the rent debt wait no one can dump you on the streets immediately especially when you have a hungry kid/ baby. Try to be dramatic on all occasions.
  • PrudentPeter
    PrudentPeter Posts: 29
    First Anniversary Name Dropper First Post
    The delay will take as long as it takes for the bank to investigate the event that has caused them to be suspicious, unfortunately there's no set time for this. Banks will only freeze accounts when they believe that the account has been used in illegal activity. They are not allowed to keep you informed about the process due to tipping off rules. Best bet would be to open a new account ASAP
  • cymruchris
    cymruchris Posts: 4,882
    First Anniversary First Post Name Dropper Photogenic
    Have you recently made any payments or transfers that didn’t follow your normal pattern? Did you receive any payments recently from a new source? There can be a multitude of reasons why banks suspend accounts to investigate - commonly linked to, but not exclusively, money laundering. Has anything you’ve done recently caused the bank to need to look at your account further ? 
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
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