Advice on complaining to RAC

sarliz

mr_stripey 

I see. So it may be worth asking them why the advice was not consistent. I doubt you are due any "compensation" for this. Although you had an unpleasant experinece, fortunatley you were all ok in the end.

Yes I will ask them, hope that it was a one off and majority of people get the right advice. Yes the most important thing is that we were all ok. Thank you for you advice 

Jimbob2k

My job is in this field (Emergency recovery).  Under no circumstances should anyone ever advise you to remain in your vehicle in an SOS emergency layby on a motorway.  All passengers should disembark the vehicle and stand behind the crash barriers.  RAC technicians are fully aware of this and I am shocked if they have advised you to do this.  I would advise registering a complaint with the RAC, who may choose to refund you a year's subscription if upheld.  If they do this then my advise would be to push for more before agreeing as this refund is their standard offer for most upheld complaints where the Customer is requesting some form of compensation.

Finally, switch to the AA.  They are more expensive but there is a reason for that.  The RAC are no longer the "Royal Automobile Club" as they lost their royal approval some years ago (there's a reason for that too), so RAC stands for nothing.  Their business has been sold numerous times over the past 15 years to various hedge fund investors (again, a reason for that) who are only interested in making money and don't give a hoots about Customer service or quality.  Before you ask, no I don't work for the AA

forgotmyname

Call centre cannot see your situation and suggest waiting outside the vehicle just to be safe.
Just standard procedure for an unknown situation.

Driver arrives and assesses the situation and concludes that it would be safer for you to wait
inside the vehicle.

Your complaining that waiting outside the vehicle caused issues and that waiting inside the
vehicle could have caused issues. So what was the right answer for your situation?

I was a longtime member and happy with the few times i actually needed them, left last year
when they could not reduce the extortionate quote.

Could not match Green Flags priced they said, but you did match it until i missed the renewal
once and paid a bit extra. They just wanted to fleece me after that.

pmduk

Did they lie or just make a mistake? They can't predict how long it will take their recovery vehicles to clear from their existing jobs. Don;t forget, he bad weather will slow down their response times as well

forgotmyname

Yeah years ago I had an RAC guy swap out the clutch slave cylinder which he thought
had failed.
Turned out to be the master cylinder but I may have come to the same conclusion.
The RAC guy kept going to his van and resetting something on his computer screen.

Assumed he was resetting his next job time? He spent ages with my car, even took me to
the dealership to buy the part. Had to be towed home where I swapped the part that night
and continued my journey the next morning.

Shame all their workers are not like that one.