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Advice on complaining to RAC
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Hi, I'm looking for some advice. Last week myself my OH and two children aged 6 and 8 were travelling home when I broke down on the motorway. I managed to pull into the SOS layby called RAC at 6.15pm and was told to wait outside the car and we were priority so someone would be out within 45 minutes. It was cold raining and hail stones, phone after waiting an hour and someone came out after 1.5 hours. Told problem couldn't be fixed on the road side so they would arrange a tow truck, that would be with us again within an hour. The mechanic also told us to wait in the car, I later found out that this was unsafe for us and wrong to do. After waiting another 1.5 hours they were still not there, a few phone calls to them and kept being told they were on their way. We were then towed by the motorway patrol recovery to the closest service station as we were in an unsafe place. We updated the RAC as to our location and was told someone would be with us in 1 hour. Again many phone calls and many times being told the tow truck was on it's way, 20 mins, 1 hour, 5 mins....... it finally arrived at 1.15am. 7 HOURS from the first phone call, with young children, cold and wet. We spent money feeding the child in the service station ( not cheap ) I then ended up with tonsillitis and rather poorly after this. Highly unacceptable service from the RAC. What should I do ? Any help greatly appreciated