Tracing a Credit Card payment?

SnowTiger

born_again said:

SnowTiger said:

TheVapors said:

Hi,
Looking to find the recipient of a payment by Credit Card I made in February 2019. There's nothing untoward about this payment, I just want to get in contact with them regarding some documents I no longer have.
I know the date it was paid, the value but the notification just says "Travel Insurance" and no company name - probably via the internet.
My bank just have the same information.
Is there any way of progressing this search?
Thanks for any help

Seems a rather vague name entry.  I'm surprised your card issuer can't provide any additional information.

Was the travel insurance provided by the card provider itself?  That might explain why there's no company name.

You mention 'notification'.  Do you mean statement entry?  Have you looked at an actual statement?  Perhaps order a paper version (if you can't view it online).  There may be additional information on it.

I guess you could go nuclear and do a SAR on the account.  Front-line staff at the credit card company may not have full to your account information.

Something many people think that credit card/banks have more info on these retailers. Sadly not. Lost track of the number of people I have spoken to, who think that banks have copies of the receipts on purchases and get upset when we can't tell them what they bought 👀. 
The description you see on a statement is the same as the staff see. Only additional info we may get (if lucky and retailer adds it) is maybe a location or telephone number. Sometimes the authorisation has a different name, but that will have long gone. Other than that it is down to previous queries staff have handled. We keep lists of these descriptions. Sadly can't find this one.
As I said. I have seen this before, but can't think who it is. 
So a SAR is not going to get anything further.

The description you see is down to the retailer and their merchant bank. There is a retailer classification code. But that will just say Insurance co.
If it was a transaction in the last 120 days, you can request a voucher from them which can help. But many retailer do not supply them (do not have to) so it is a long shot.

It is as frustrating for us staff, as it is for customers.

Very interesting: card providers only have date of transaction, 'name' of merchant, amount of the transaction and 'classification code'.

I wonder how they process chargebacks and deal with unauthorised transactions.  'Travel Insurance' isn't a lot to go on.

Minicooper

I need help- for the first time ever I had a credit card transaction in Nov19 that I didn’t recollect & didn’t have any emails for! It was to Sportsdirect. I emailed them for details but they did nothing. I can’t find a phone number to call that is actually picked up. I then got a small refund from sportsdirect & again I asked for details- nothing back. I asked for help from my credit card company - Sainsbury bank- & have queried this transaction asking for more details. So far Sainsbury have accused me of lying & have said I made the transaction but they don’t have any of the details & probably won’t be able to get them???? Not very helpful! Legally can I request the transaction details from Sportsdirect as they have taken money from me? Help please.

[Deleted User]

You can submit a SAR if you want, which will reveal the personal data they hold on you.

Sainsburys won't have accused you of lying, but will have just said that they believe the transaction to be valid. You probably just mis read/ mis heard their reply..

ibad26218

TheVapors said:

Hi,
Looking to find the recipient of a payment by Credit Card I made in February 2019. There's nothing untoward about this payment, I just want to get in contact with them regarding some documents I no longer have
I know the date it was paid, the value but the notification just says "Travel Insurance" and no company name - probably via the internet.
My bank just have the same information.
Is there any way of progressing this search?
Thanks for any help

Now a Days there are alot of scams.