NatWest Card Reader

SevenOfNine

Opened a new a/c, on-line but access limited until the card reader is activated. I typed in the correct digits sent to the card reader & included the space (1234 567), failed 3 times & the card was locked.

On-line chat reactivated it & said the code sent to the card reader must be entered with NO space (1234567), I've tried that twice now, failed both times. If I do it again the card will be locked again.

Does anyone know with/without the central space the card reader indicates. 

JGB1955

Its without the space - but it's 8 digits, not 7.

SevenOfNine

Thanks. After speaking with on-line chat & trying again, I was surprised to get 4 + 3 numbers. My husband was there as well, equally surprised!  We have a Nationwide a/c which uses a card reader, always 8 numbers with a space in the middle which is entered.

I'm so surprised nothing says "no spaces". Thanks for clarifying.

Linton

Definitely 8 digits and ignore the space. Sounds like a broken card reader display.  Ask NatWest for a new one.

pmjenkins

Linton said:

Definitely 8 digits and ignore the space. Sounds like a broken card reader display.  Ask NatWest for a new one.

If you already have a Nationwide card reader you can use that instead.

blue.peter

pmjenkins said:

Linton said:

Definitely 8 digits and ignore the space. Sounds like a broken card reader display.  Ask NatWest for a new one.

If you already have a Nationwide card reader you can use that instead.

Quite so. As it happens, I do it the other way around - I use a NatWest-badged card reader with my Nationwide account.

badmemory

A Barclays one used to work too although haven't tried for a few years.

deinoflex

I'm in the same situation, new Natwest a/c, no card reader. I tried my old Nationwide one, and got the 7 digits the OP had. I then tried a Barclays one and got 8 digits.

coachman12

Good old NatWest , messing around again. I hate those readers, and I sometimes put in the wrong card, as I have more than one account with NatWest. I agree with those posters who advise getting a replacement reader. But it's worrying that the same thing has happened to two separate posters on this thread. What if it's a faulty batch of readers and this thread goes on for months? 

Roseanne1887

Well it is nice to know it is not just me, well me and my mother.  We have both had problems and have followed instructions to the letter.  I even ordered a new card reader and have just tried that, same problem again.

Tried it there with a nationwide reader as someone on the thread suggested but it is still not working.

MovingForwards

You need to register the card reader to your account, I can't remember how I did it as it was months ago.