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  • Kim_13
    Kim_13 Posts: 4,411 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Principality

    Don’t provide a bank account with a sort code beginning with a 0 as your linked account - they will omit the 0. I first had the problem with the First Steps account and assumed that I must have mistyped it, but as other accounts became available I never funded it beyond the £1 so it’s just sat there as my oldest account with them in case they should one day require membership of a year to access a particular account. 

    Knowing this, this time I was very careful to check what I entered, but again my linked account shows with a five digit sort code with the 0 omitted - this one showing as authorised. I don’t have one but I suspect they will also do the same with an account number beginning with 0. I hope I can just withdraw the proceeds by cheque or by entering the details of another account on maturity. I’m not a fan of managing my accounts by phone and don’t see why I should have to when the error is not of my making.
  • CuparLad
    CuparLad Posts: 245 Forumite
    100 Posts Second Anniversary Name Dropper
    Not sure if anyone else has received this secure message from PBS this morning, but there was apparently a faux pas in their application process for the new RS which didn't ask for nominated account details. They now appear to be asking manually via secure message to update the account
  • PloughmansLunch
    PloughmansLunch Posts: 705 Forumite
    500 Posts Third Anniversary Photogenic Name Dropper
    edited 18 April 2024 at 2:13PM
    Kim_13 said:
    Principality

    Don’t provide a bank account with a sort code beginning with a 0 as your linked account - they will omit the 0. I first had the problem with the First Steps account and assumed that I must have mistyped it, but as other accounts became available I never funded it beyond the £1 so it’s just sat there as my oldest account with them in case they should one day require membership of a year to access a particular account. 

    Knowing this, this time I was very careful to check what I entered, but again my linked account shows with a five digit sort code with the 0 omitted - this one showing as authorised. I don’t have one but I suspect they will also do the same with an account number beginning with 0. I hope I can just withdraw the proceeds by cheque or by entering the details of another account on maturity. I’m not a fan of managing my accounts by phone and don’t see why I should have to when the error is not of my making.
    Leeds BS also knocks off the 1st 0 (from account numbers too), but their CS confirmed it was just a quirk of the system display and that all should function as expected. I tried and my withdrawal arrived absolutely fine, so you might well be ok as is. Principality CS are generally very good using the secure messaging if you dont mind a bit of a wait.
  • CuparLad said:
    Not sure if anyone else has received this secure message from PBS this morning, but there was apparently a faux pas in their application process for the new RS which didn't ask for nominated account details. They now appear to be asking manually via secure message to update the account
    Yep I did.
  • Kim_13
    Kim_13 Posts: 4,411 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Kim_13 said:
    Principality

    Don’t provide a bank account with a sort code beginning with a 0 as your linked account - they will omit the 0. I first had the problem with the First Steps account and assumed that I must have mistyped it, but as other accounts became available I never funded it beyond the £1 so it’s just sat there as my oldest account with them in case they should one day require membership of a year to access a particular account. 

    Knowing this, this time I was very careful to check what I entered, but again my linked account shows with a five digit sort code with the 0 omitted - this one showing as authorised. I don’t have one but I suspect they will also do the same with an account number beginning with 0. I hope I can just withdraw the proceeds by cheque or by entering the details of another account on maturity. I’m not a fan of managing my accounts by phone and don’t see why I should have to when the error is not of my making.
    It's just a limitation on the way their systems display things, they still know about the zero. I've been using a Nationwide account (sort cade begins with 07) as my linked account for PBS for around 2 years and the linked account shows a 5-digit sort code. I have never had any issues making withdrawals from PBS to it and have done so on a number of occasions.
    Thanks for this (and others posting similarly.)

    Oddly I haven’t had a confirmation email (possibly linked to the issues mentioned with their application process on this occasion) but I took a screenshot of the details and have successfully funded it.
  • friolento
    friolento Posts: 3,961 Forumite
    1,000 Posts Third Anniversary Name Dropper Photogenic
    edited 18 April 2024 at 2:08PM
    Kim_13 said:
    Principality

    Don’t provide a bank account with a sort code beginning with a 0 as your linked account - they will omit the 0. I first had the problem with the First Steps account and assumed that I must have mistyped it, but as other accounts became available I never funded it beyond the £1 so it’s just sat there as my oldest account with them in case they should one day require membership of a year to access a particular account. 

    Knowing this, this time I was very careful to check what I entered, but again my linked account shows with a five digit sort code with the 0 omitted - this one showing as authorised. I don’t have one but I suspect they will also do the same with an account number beginning with 0. I hope I can just withdraw the proceeds by cheque or by entering the details of another account on maturity. I’m not a fan of managing my accounts by phone and don’t see why I should have to when the error is not of my making.

    my linked account is on 09-01-27, a Santander sort code. I have used this with Principality for several years and never had a problem with it. They always pay my matured balances electronically into this linked account.
  • friolento
    friolento Posts: 3,961 Forumite
    1,000 Posts Third Anniversary Name Dropper Photogenic
    CuparLad said:
    Not sure if anyone else has received this secure message from PBS this morning, but there was apparently a faux pas in their application process for the new RS which didn't ask for nominated account details. They now appear to be asking manually via secure message to update the account

    I applied, as an existing account holder, before 8am and was asked for a linked account. I selected my usual account and it is showing ok.
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