Sky Price Increase... Renegotiated In Jan, Can I Complain?

thePhilster69

So, at the start of January, I rang sky to renegotiate my contract, and was successful in getting a decent discount. However, the new price increases represent more than a 10% uplift. 

I feel somewhat aggrieved that, less than 2 months after renegotiating a contract due to price, Sky have now increased my prices.

At this point, I do t actually think the subscription will represent good value for money. Do I have any way of cancelling given the short spell of time between signing up for an extended contract and this price hike?

Neil_Jones

Read your T&Cs, you will probably find prices can increase once over the life of the contract.

Anon

Their T&Cs state that they can increase your price by up to 10% without you having the right to leave. The MSE newsitem states this:

"If you're affected by a TV deal price rise, unfortunately you CAN'T exit it penalty-free as a result of these price changes.
Sky says this is because TV contracts have different T&Cs which allow for these rises."

MSE and OfCom should be taking them to task - this is a b;atant unfair contract term in Sky's favour.  Whether it is in the contract or not, it is wrong.

DCFC79

Anon said:

MSE and OfCom should be taking them to task - this is a b;atant unfair contract term in Sky's favour.  Whether it is in the contract or not, it is wrong.

What do you want MSE to do, its just a website/forum even owned by Moneysupermarket.com.

Ofcom are in a better position to do something.

Anon

DCFC79 said:

Anon said:

MSE and OfCom should be taking them to task - this is a b;atant unfair contract term in Sky's favour.  Whether it is in the contract or not, it is wrong.

What do you want MSE to do, its just a website/forum even owned by Moneysupermarket.com.

Ofcom are in a better position to do something.

What do I want MSE to do? They highlight poor practice and champion consumer rights, or they did the last time I checked 🤔.

[Deleted User]

Anon said:

DCFC79 said:

Anon said:

MSE and OfCom should be taking them to task - this is a b;atant unfair contract term in Sky's favour.  Whether it is in the contract or not, it is wrong.

What do you want MSE to do, its just a website/forum even owned by Moneysupermarket.com.

Ofcom are in a better position to do something.

What do I want MSE to do? They highlight poor practice and champion consumer rights, or they did the last time I checked 🤔.

I'm not sure Consumer Rights even come into this. You negotiated a deal and then Sky put up their prices. Deals are just that and they are not somehow "protected" from price rises. 

Far from castigating MSE, simply vote with your feet and cancel your subscription TV service at the next opportunity. Only if enough people actually do this will anything change in favour of the consumer...

brewerdave

Anon said:

DCFC79 said:

Anon said:

MSE and OfCom should be taking them to task - this is a b;atant unfair contract term in Sky's favour.  Whether it is in the contract or not, it is wrong.

What do you want MSE to do, its just a website/forum even owned by Moneysupermarket.com.

Ofcom are in a better position to do something.

What do I want MSE to do? They highlight poor practice and champion consumer rights, or they did the last time I checked 🤔.

Don't think they do any more. MSE is part of MoneySupermarket whose main interest is flogging insurance etc. 
Martin Lewis is the campaigner -and he has little to do with MSE any more since he took his enormous pay out and ran

JSmithy45AD

thePhilster69 said:

So, at the start of January, I rang sky to renegotiate my contract, and was successful in getting a decent discount. However, the new price increases represent more than a 10% uplift. 

I feel somewhat aggrieved that, less than 2 months after renegotiating a contract due to price, Sky have now increased my prices.

At this point, I do t actually think the subscription will represent good value for money. Do I have any way of cancelling given the short spell of time between signing up for an extended contract and this price hike?

How do you figure a more than 10% price rise?

smallblueplanet

brewerdave said:

Anon said:

DCFC79 said:

Anon said:

MSE and OfCom should be taking them to task - this is a b;atant unfair contract term in Sky's favour.  Whether it is in the contract or not, it is wrong.

What do you want MSE to do, its just a website/forum even owned by Moneysupermarket.com.

Ofcom are in a better position to do something.

What do I want MSE to do? They highlight poor practice and champion consumer rights, or they did the last time I checked 🤔.

Don't think they do any more. MSE is part of MoneySupermarket whose main interest is flogging insurance etc. 
Martin Lewis is the campaigner -and he has little to do with MSE any more since he took his enormous pay out and ran

Read the bottom of the page: "

MoneySavingExpert.com is part of the MoneySuperMarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.

Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code. "

[Deleted User]

smallblueplanet said:

Martin Lewis is the campaigner -and he has little to do with MSE any more since he took his enormous pay out and ran

Read the bottom of the page: "

MoneySavingExpert.com is part of the MoneySuperMarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.

Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code. "

I'm not convinced the site is anywhere near as influential as it once was..

Martin Lewis sold the site some years ago now and (despite his name still on the masthead), he has little involvement here now... 

macman

It's not a fixed price contract. You negotiated a discount, not a fixed price, and the same discount still applies.