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Scottish power doubling my DD payment

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Scottish power doubling my DD payment

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veejay43veejay43 Forumite
41 posts
Fourth Anniversary 10 Posts
I got a message from Scottish power almost doubling my DD ,and said i was in debt by over 300, i was in credit 2 months ago 
When i joined them in May last year they had my meter readings from my previous supplier, who i was in credit with, and got £150  refund, i have always been in credit with all previous suppliers, even getting as much as £400 refund,
I have always paid above what the monthly payment was , so had a shock when told i was in debt with SP
The DD i was asked to pay was £70 a month, but i changed this to £85, as i thought £70 wouldn't cover winter usage
I KNOW PRICES HAVE RISEN AND THIS WINTER HAS BEEN COLDER THAN LAST YEAR, BUT I HAVE NOT USED MUCH MORE GAS AND ESPECIALLY ELECTRIC THAN NORMAL,
i DID HAVE AN EXTRA PERSON HERE FOR 3 WEEKS,Sorry caps on by accident, but only used one radiator extra, and not much extra cooking
I am now asked to pay £114 a month, which is a lot out of my pension,
Looking at the graph on my account there is a huge spike from December to now
I am in a HA house, and asked them to come and check my boiler and thermostat,
I do wonder if the fault is with this, as i can't get any heating on until the thermostat is at 20dg,
Surely the heating should come on at about 15 when really cold, as it always has done in the past
I am really annoyed more than anything with SPs response,
I will be leaving them this may when my contract runs out
I think possibly the starting amount was set too low
For more info,i live in a 3 bedroomed house,with large living room, only have radiators on in 1, mine,and it is on a timer, and never on all night
Any advice or thoughts welcome
For further information i am 77 and live alone

Replies

  • Neil_JonesNeil_Jones Forumite
    3.5K posts
    Eighth Anniversary 1,000 Posts Name Dropper
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    Are you providing regular meter readings?
    You make mention of a radiator with a timer on it (?), do you have gas and electricity or just electric?
  • Robin9Robin9 Forumite
    5.9K posts
    Tenth Anniversary 1,000 Posts Name Dropper
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    veejay -  it's getting close to the end of your fix and SP may be trying to ensure your account is in balance at the end of it

    Could you give us some meter readings please - when you started with SP and now.

    How much have you paid SP to date - I guess 9 x £85 = £765 ?
    Never pay on an estimated bill
  • veejay43veejay43 Forumite
    41 posts
    Fourth Anniversary 10 Posts
    Thank you for all replies, only just seen them
    Sorry i meant the heating is set on a timer, comes on at 7am and off at 10-30 pm
    I will find the readings tomorrow
    I realise that they will want to clear the balance,but they should have said when my meter readings went up at first,that i needed to pay more instead of  taking such a big amount at once
    I also don't understand how i had so much refund from previous suppliers, and always in credit, and always paid more than asked for, as i did this time
    They were reluctant to let me pay more from the start
    I have cancelled my DD and will pay them what i can afford or set another DD up but can't pay £114 out of one weeks pension, i have other bills to pay ;plus a large vet bill
  • RelievedSheffRelievedSheff PPR Forumite
    1.3K posts
    1,000 Posts Photogenic Combo Breaker
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    Be very careful cancelling direct debits. If they can't take the payment they will report it to the credit reference agencies as late payments and that will make getting credit more difficult and potentially make switching suppliers more difficult.

    Set up the direct debit again and speak to your supplier. Tell them what you can afford to pay back and set up a payment plan to cover your use and pay back your debt.

    You have your heating on for a very long time each day, almost 16 hours out of 24. Is that really necessary? Can you not reduce the amount of hours it is on to save some money?
  • MWTMWT Forumite
    171 posts
    100 Posts Name Dropper

    veejay43 said:
    I have cancelled my DD and will pay them what i can afford or set another DD up but can't pay £114 out of one weeks pension, i have other bills to pay ;plus a large vet bill
    You may find that this will have put you on an even more expensive tariff, as the DD is often a condition of the tariff you are on...

  • veejay43veejay43 Forumite
    41 posts
    Fourth Anniversary 10 Posts
    I have only another 6 weeks with SP so they can please themselves,i am going ring and make arrangements with them and finish with them
    There must be something wrong somewhere for me to have so much refunded in the past to getting into debt with SP,
    The little extra amount i have used this winter shouldn't have made such a huge difference to my bill
    Also should have the warm home discount deducted
    I have looked on reviews for SP and it seems a common thing to happen, been put on a too low DD to start with and then bumped up later and left with a debt
    I am going to find my readings from last supplier,just not had time yet as had to go out and not been back long
    I suffer with anxiety to start with and this has just made it 10 times worse
    Will update when i can find my meter readings etc
  • MWTMWT Forumite
    171 posts
    100 Posts Name Dropper
    veejay43 said:
    I have only another 6 weeks with SP so they can please themselves,i am going ring and make arrangements with them and finish with them
    There must be something wrong somewhere for me to have so much refunded in the past to getting into debt with SP,
    The little extra amount i have used this winter shouldn't have made such a huge difference to my bill
    Also should have the warm home discount deducted
    I have looked on reviews for SP and it seems a common thing to happen, been put on a too low DD to start with and then bumped up later and left with a debt
    I am going to find my readings from last supplier,just not had time yet as had to go out and not been back long
    I suffer with anxiety to start with and this has just made it 10 times worse
    Will update when i can find my meter readings etc
    Looking for the meter readings is the best way to go, comparing the results in cash terms of previous payments and refunds isn't going to help highlight where, if anywhere, there has been a mistake.
    Just compare the amounts you used with the your previous supplier to the amounts you have been using and check the calculations on the costs against the DD you've paid.
    Trying to guess why you've had refunds in the past vs under payments now is ultimately pointless, just work from the actual consumption figures.

  • Richie-from-the-BoroRichie-from-the-Boro Forumite
    6.9K posts
    Tenth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    veejay43 said:
    I have only another 6 weeks with SP so they can please themselves,i am going ring and make arrangements with them and finish with them
    There must be something wrong somewhere for me to have so much refunded in the past to getting into debt with SP,
    The little extra amount i have used this winter shouldn't have made such a huge difference to my bill
    Also should have the warm home discount deducted
    I have looked on reviews for SP and it seems a common thing to happen, been put on a too low DD to start with and then bumped up later and left with a debt
    I am going to find my readings from last supplier,just not had time yet as had to go out and not been back long
    I suffer with anxiety to start with and this has just made it 10 times worse
    Will update when i can find my meter readings etc
    WHD doesn't even get paid/rebated till end of this month.

    I look on my SP online account iI can instantly see my kWh by year season month. You can do the same my friend.
    Your  £150 then £400 refund last means you built a summer surplus, Then took the money out, then got into winter costs with no savings left. you really must [anxiety ?] stop seeing ££££ and start using kWh as a way of seeing your account.Best of luck.
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
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