Coronavirus: The latest from MSE
The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES
RM reminder about changes to some services (business news)
Here are some key pieces of information you need to be aware of. Not all of these changes will apply to every customer.
International Tracked & Signed service to Canada is moving to the International
From 23 March 2020, we are substituting our International Tracked & Signed service to Canada with the International Signed service. Customers wishing to see end to end tracking can use our International Tracked service and those wishing to use a signed for service can opt for our International Signed service. We are making this change due to an insufficient level of tracking by our Canadian partners on the International Tracked & Signed service.
STL/BPL Letter and Large Letter changes
In 2017 we introduced a new billing platform to automate billing. If you’re still using product codes STL and BPL on your Online Business Accounting (OBA) Sales Order for Letters and Large Letters you should now use barcoded envelopes and the new account product codes UNA/UNB and UNG/UNH respectively. From 1 April 2020, the STL and BPL product codes should cease to be used via OBA Sales Orders for letter and large letter postings. STL/BPL will continue to be available for use via shipping solutions, and parcel postings via OBA Sales Orders upon request.
Response Service changes
The maximum thickness for Business Reply Standard, Freepost Standard and Freepost NAME large letters will change from 50mm to 25mm with effect from 5 October 2020.
Making it clearer which payment channels qualify for a free weekday business collection
From 23 March 2020, we’re making it clearer which postage payment channels you must use to qualify for a free weekday business collection.
If you pay for postage via an Online Business Account or a Franking machine and spend the required amount, you may qualify for a free weekday business collection.
To find out more, including information on the minimum spend requirements, go to royalmail.com/termschanges.
Thanks for choosing Royal Mail. We’ll continue to send you further details of any changes to our terms and conditions as they arise.
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