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Unable to switch energy suppliers

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I've been trying for some time to switch from British Gas to a new energy supplier. I've tried 2 or 3 times through MSE and have also tried Look after my bills. Each time I have filled in the online form and received a confirmation, as well as a confirmation that a direct debit has been set up. Then I suddenly get a message saying "your switch has been cancelled" or "we can't complete your switch". From what little I've gathered from the suppliers, the problem is that my gas meter is registered under a slightly different address to my actual house address, so BG can't "find" my meter to complete the switch. I have called BG a couple of times to try to get the meter details changed, but on each occasion they have said they will sort it out, but then when I try to change suppliers I get the same problem as before. Is there any way I can find out what the issue is and get it resolved without going through British Gas, who clearly aren't interested in helping switch to another supplier ?

Replies

  • JJ_EganJJ_Egan Forumite
    16.6K posts
    Tenth Anniversary 10,000 Posts Name Dropper
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    Try the Energy board this is Oil and LPG .
    More informed BG users on that .
  • Biscuit_TinBiscuit_Tin Forumite
    782 posts
    Seventh Anniversary 500 Posts Combo Breaker Name Dropper
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    I've been trying for some time to switch from British Gas to a new energy supplier. I've tried 2 or 3 times through MSE and have also tried Look after my bills. Each time I have filled in the online form and received a confirmation, as well as a confirmation that a direct debit has been set up. Then I suddenly get a message saying "your switch has been cancelled" or "we can't complete your switch". From what little I've gathered from the suppliers, the problem is that my gas meter is registered under a slightly different address to my actual house address, so BG can't "find" my meter to complete the switch. I have called BG a couple of times to try to get the meter details changed, but on each occasion they have said they will sort it out, but then when I try to change suppliers I get the same problem as before. Is there any way I can find out what the issue is and get it resolved without going through British Gas, who clearly aren't interested in helping switch to another supplier ?
    You need to contact your current supplier, get them to double check and correct if necessary, your details on the xoserve database.

    If necessary, follow the supplier's complaint procedure
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