leaky windscreen on Landrover Evoque

mimi28

My landrover Evoque has a leaky windscreen, which is not covered by either my Landrover extended warranty or my insurance.  I've booked an appointment with Autoglass for them to take the windscreen out and reseal it (at a cost of £200), but Autoglass tell me that when they carry out this work, if the windsreen happens to crack or break whilst this is being done, I would be responsible for the cost of a replacement screen at £942! That doesn't seem fair.  Has anyone else had experience of this?  Thanks.

DoaM

How long have you had the car?

facade

A good technician will take the glass out and replace without breaking it.

However, if there is a flaw in the glass that he hasn't seen before he agreed the job, then it may break when being handled.

They are telling you about the risk, he will take every care to not break it, so he wouldn't be liable for breakages, and they are making that plain.

On the other hand, if you simply drive it along a motorway, and wait until a stone hit cracks the glass, you would get a new windscreen put in properly for the cost of your excess. (Or if you drive too close to the gritting lorry...)

ToxicWomble

What are the reasons for it not being covered under the warranty ?

facade

Waterleaks are never covered by extended warranty

Ectophile

It's a Land Rover.  They are meant to leak!

Glassman

facade said:

1. A good technician will take the glass out and replace without breaking it.

2. However, if there is a flaw in the glass that he hasn't seen before he agreed the job, then it may break when being handled.

3. They are telling you about the risk, he will take every care to not break it, so he wouldn't be liable for breakages, and they are making that plain.

4. On the other hand, if you simply drive it along a motorway, and wait until a stone hit cracks the glass, you would get a new windscreen put in properly for the cost of your excess. (Or if you drive too close to the gritting lorry...)

1. Correct.

2. An easy cop-out to say there was a flaw which led to the break; generally speaking, windscreens do not break when removed. It's usually user [technician] error.

3. Correct.

4. The issue with waiting is the windscreen is leaking. This could lead to consequential damage which could be extremely expensive (for example, loom damage could potentially require a full harness change). Besides, throwing yourself into a claim situation whereby the insurance company sends out their nominated repairer (which may have been the case which has led to this windscreen leaking). The driving close to a gritter lorry would have to be done in the winter months but besides, it's promoting an act to deliberately instigate an insurance claim. Not good advice in that context.  

lordmountararat

My sister has had no end of trouble with her Land Rover. I sometimes wonder why they are considered such a prestige car. 

bigadaj

lordmountararat said:

My sister has had no end of trouble with her Land Rover. I sometimes wonder why they are considered such a prestige car. 

Whilst Land Rover are an extreme example I'm always surprised how poorly most premium marques perform in reliability surveys. They rarely get above mid table and are often near the bottom, and you'd expect reliability to be a given.

Scrapit

Think yourself lucky you don't have a defender, they leak out as quick as they leak in though so not too bad.

Goudy

I take it it's leaking from the top of the screen? If so it's really common on this model.

LR know there's a problem with the original fitting, the etch primer between the painted frame and the screen that helps the screen to bond was poorly applied at manufacture, yet they won't do anything about it.

Some have had some joy with sharing costs with certain dealers, but they generally won't get involved in case there's corrosion to the frame, then you can hammer them under the anti corrosion warranty.

The fix is to remove the screen, re etch the frame and re bond it in, hoping there's no corrosion of the frame.