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Bank changing account holder's name without permission
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My wife has had a Halifax passbook account for over 30 years. It was the only account she did not change her name on when we got married 26 years ago, and she has since used it to deposit occasional cheques made payable to her maiden name. Recently, she tried to pay in one such cheque but the branch refused stating that they had changed the account to her married name without her consent, to be in line with another accoiunt which she holds with them,.Does anyone know if this is standard practice in the banking industry?