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Uxb1

Well a quick check showed me that GiffGaff does not offer wifi calling at all and many mobile companies do not offer it on PAYG.
Others require for some phones to have their own mobile's Co's software on the unit.
My own phone 2 years old is not supported by my mobile company for wi-fi calling - hardly an "old" phone - it probably never was supported in the first place.  (I've got reasonable mobile coverage so it not a bother for me)

So equally it seems for mobile companies making their services universally usable is equally beyond their means?
I have previously said that HMG should have mandated that fully functional wifi calling on mobiles should have been forced on the mobile companies as part of the change to 2FA on mobiles being implemented by banks.

molerat

Exactly.  The reason many do not / cannot use wifi calling is because it is not universally supported by the networks on all phones that are capable of using it, it has very little to do with the person's ability or willingness to use the system.  MrsM and I had the same phones originally locked to the same network.  She could use wifi calling but I could not simply because her phone was sold directly by the network and mine was not. Our current phones are capable but our network does not support it.

colsten

It's a matter of personal choice. Anyone who suffers from persistent mobile reception issues can easily solve them by getting a WiFi-capable phone and choosing a provider which supports WiFi-calling. If they choose not to solve the issue, they will no doubt be able to live with the consequences, incl. sometimes / often times not be able to receive or make calls, or receive or send texts, or use any apps on their phones which require internet access.

eskbanker

Uxb1 said:

I have previously said that HMG should have mandated that fully functional wifi calling on mobiles should have been forced on the mobile companies as part of the change to 2FA on mobiles being implemented by banks.

The FCA took a different approach and stated that banks must accommodate those without a mobile signal at home, although compliance with that steer seems patchy.

https://www.fca.org.uk/publication/finalised-guidance/fca-approach-payment-services-electronic-money-2017.pdf

20.21 We encourage firms to consider the impact of strong customer authentication solutions on different groups of customers, in particular those with protected characteristics, as part of the design process. Additionally, it may be necessary for a PSP to provide different methods of authentication, to comply with their obligation to apply strong customer authentication in line with regulation 100 of the PSRs 2017. For example, not all payment service users will possess a mobile phone or smart phone and payments may be made in areas without mobile phone reception. PSPs must provide a viable means to strongly authenticate customers in these situations.

While the document is titled as 'guidance' and this paragraph starts with reference to 'encourage', the use of 'must' in that last sentence seems pretty unequivocal....

Zellah

Uxb1 said:

Well a quick check showed me that GiffGaff does not offer wifi calling at all and many mobile companies do not offer it on PAYG.
Others require for some phones to have their own mobile's Co's software on the unit.
My own phone 2 years old is not supported by my mobile company for wi-fi calling - hardly an "old" phone - it probably never was supported in the first place.  (I've got reasonable mobile coverage so it not a bother for me)

So equally it seems for mobile companies making their services universally usable is equally beyond their means?
I have previously said that HMG should have mandated that fully functional wifi calling on mobiles should have been forced on the mobile companies as part of the change to 2FA on mobiles being implemented by banks.

The 4 main operators all support wifi calling: EE, Vodafone, O2 and Three. A cheap wifi calling compatible handset such as the iPhone 6 can be bought for less than £100. A cheap sim only contract from some of the 4 main operators can be bought for less than £10/m. Is that really too much trouble to get 100% voice coverage indoors? Remember wifi calling is not just for receiving 2FA texts or calls from your bank, it actually allows someone to communicate with rest of the world using their mobile network.
But it seems many people would rather do with a poor or non existent mobile signal indoors than make the necessary effort to get wifi calling.

Zanderman

colsten said:

It's a matter of personal choice. Anyone who suffers from persistent mobile reception issues can easily solve them by getting a WiFi-capable phone and choosing a provider which supports WiFi-calling. If they choose not to solve the issue, they will no doubt be able to live with the consequences, incl. sometimes / often times not be able to receive or make calls, or receive or send texts, or use any apps on their phones which require internet access.

Zellah said:

Uxb1 said:

Well a quick check showed me that GiffGaff does not offer wifi calling at all and many mobile companies do not offer it on PAYG.
Others require for some phones to have their own mobile's Co's software on the unit.
My own phone 2 years old is not supported by my mobile company for wi-fi calling - hardly an "old" phone - it probably never was supported in the first place.  (I've got reasonable mobile coverage so it not a bother for me)

So equally it seems for mobile companies making their services universally usable is equally beyond their means?
I have previously said that HMG should have mandated that fully functional wifi calling on mobiles should have been forced on the mobile companies as part of the change to 2FA on mobiles being implemented by banks.

The 4 main operators all support wifi calling: EE, Vodafone, O2 and Three. A cheap wifi calling compatible handset such as the iPhone 6 can be bought for less than £100. A cheap sim only contract from some of the 4 main operators can be bought for less than £10/m. Is that really too much trouble to get 100% voice coverage indoors? Remember wifi calling is not just for receiving 2FA texts or calls from your bank, it actually allows someone to communicate with rest of the world using their mobile network.
But it seems many people would rather do with a poor or non existent mobile signal indoors than make the necessary effort to get wifi calling.

That's not money-saving is it?!?  That's buying new kit.  Which shouldn't be necessary.

If someone has a phone which works for their usual needs why should they have to shell out on a new, different, one, just so they can get wifi-calling so that their bank can send them texts? 

Especially when, as eskbanker points out, it shouldn't be necessary, as banks are supposed to be taking account of and accommodating those with poor mobile signal.  But they seem to be really bad at this.

So it's not about 'making necessary effort' or 'choosing not to solve the problem'.  The problem should not exist.  The banks have made the problem, despite being told not to.

The mobile manufacturers companies and networks don't help with their weird selectiveness of what models support wifi-calling when.  But whilst that's a nuisance it's not the mobile companies' job to sort out the banks' communications.  Neither is it the public's job.  

colsten

Investing in new technology often saves money and improves quality of live. The idea of never upgrading my mobile because it saves me money is just too ridiculous for me to contemplate. I‘d still have that large heavy brick with a dial and a handset attached to it via a cable 🤣

Zellah

Zanderman said:

colsten said:

It's a matter of personal choice. Anyone who suffers from persistent mobile reception issues can easily solve them by getting a WiFi-capable phone and choosing a provider which supports WiFi-calling. If they choose not to solve the issue, they will no doubt be able to live with the consequences, incl. sometimes / often times not be able to receive or make calls, or receive or send texts, or use any apps on their phones which require internet access.

Zellah said:

Uxb1 said:

Well a quick check showed me that GiffGaff does not offer wifi calling at all and many mobile companies do not offer it on PAYG.
Others require for some phones to have their own mobile's Co's software on the unit.
My own phone 2 years old is not supported by my mobile company for wi-fi calling - hardly an "old" phone - it probably never was supported in the first place.  (I've got reasonable mobile coverage so it not a bother for me)

So equally it seems for mobile companies making their services universally usable is equally beyond their means?
I have previously said that HMG should have mandated that fully functional wifi calling on mobiles should have been forced on the mobile companies as part of the change to 2FA on mobiles being implemented by banks.

The 4 main operators all support wifi calling: EE, Vodafone, O2 and Three. A cheap wifi calling compatible handset such as the iPhone 6 can be bought for less than £100. A cheap sim only contract from some of the 4 main operators can be bought for less than £10/m. Is that really too much trouble to get 100% voice coverage indoors? Remember wifi calling is not just for receiving 2FA texts or calls from your bank, it actually allows someone to communicate with rest of the world using their mobile network.
But it seems many people would rather do with a poor or non existent mobile signal indoors than make the necessary effort to get wifi calling.

That's not money-saving is it?!?  That's buying new kit.  Which shouldn't be necessary.

If someone has a phone which works for their usual needs why should they have to shell out on a new, different, one, just so they can get wifi-calling so that their bank can send them texts? 

Especially when, as eskbanker points out, it shouldn't be necessary, as banks are supposed to be taking account of and accommodating those with poor mobile signal.  But they seem to be really bad at this.

So it's not about 'making necessary effort' or 'choosing not to solve the problem'.  The problem should not exist.  The banks have made the problem, despite being told not to.

The mobile manufacturers companies and networks don't help with their weird selectiveness of what models support wifi-calling when.  But whilst that's a nuisance it's not the mobile companies' job to sort out the banks' communications.  Neither is it the public's job.  

But wifi calling isn't just exclusively for the bank to call/text you. It actually allows you to communicate with rest of the world as well. Massively improving your communications would be money well spent I would have thought, not that you have to spend crazy amounts.

Zanderman

colsten said:

Investing in new technology often saves money and improves quality of live. The idea of never upgrading my mobile because it saves me money is just too ridiculous for me to contemplate. I‘d still have that large heavy brick with a dial and a handset attached to it via a cable 🤣

Yes, that's all true. But not a reason for upgrading simply to get texts from your bank. 

Zellah said:

Zanderman said:

colsten said:

It's a matter of personal choice. Anyone who suffers from persistent mobile reception issues can easily solve them by getting a WiFi-capable phone and choosing a provider which supports WiFi-calling. If they choose not to solve the issue, they will no doubt be able to live with the consequences, incl. sometimes / often times not be able to receive or make calls, or receive or send texts, or use any apps on their phones which require internet access.

Zellah said:

Uxb1 said:

Well a quick check showed me that GiffGaff does not offer wifi calling at all and many mobile companies do not offer it on PAYG.
Others require for some phones to have their own mobile's Co's software on the unit.
My own phone 2 years old is not supported by my mobile company for wi-fi calling - hardly an "old" phone - it probably never was supported in the first place.  (I've got reasonable mobile coverage so it not a bother for me)

So equally it seems for mobile companies making their services universally usable is equally beyond their means?
I have previously said that HMG should have mandated that fully functional wifi calling on mobiles should have been forced on the mobile companies as part of the change to 2FA on mobiles being implemented by banks.

The 4 main operators all support wifi calling: EE, Vodafone, O2 and Three. A cheap wifi calling compatible handset such as the iPhone 6 can be bought for less than £100. A cheap sim only contract from some of the 4 main operators can be bought for less than £10/m. Is that really too much trouble to get 100% voice coverage indoors? Remember wifi calling is not just for receiving 2FA texts or calls from your bank, it actually allows someone to communicate with rest of the world using their mobile network.
But it seems many people would rather do with a poor or non existent mobile signal indoors than make the necessary effort to get wifi calling.

That's not money-saving is it?!?  That's buying new kit.  Which shouldn't be necessary.

If someone has a phone which works for their usual needs why should they have to shell out on a new, different, one, just so they can get wifi-calling so that their bank can send them texts? 

Especially when, as eskbanker points out, it shouldn't be necessary, as banks are supposed to be taking account of and accommodating those with poor mobile signal.  But they seem to be really bad at this.

So it's not about 'making necessary effort' or 'choosing not to solve the problem'.  The problem should not exist.  The banks have made the problem, despite being told not to.

The mobile manufacturers companies and networks don't help with their weird selectiveness of what models support wifi-calling when.  But whilst that's a nuisance it's not the mobile companies' job to sort out the banks' communications.  Neither is it the public's job.  

But wifi calling isn't just exclusively for the bank to call/text you. It actually allows you to communicate with rest of the world as well. Massively improving your communications would be money well spent I would have thought, not that you have to spend crazy amounts.

Again, that's true, but also not a reason for upgrading if you don't feel the need to.  And if, for example, you have a perfectly good landline (which are, still, universally available, even in mobile blackspots, excellent devices actually) why would you need to?  Or if you don't mind having poor signal at home (it makes for a quieter life- still valued by many). Just to get texts from the bank?  When the bank is supposed to have set up alternative systems?  

You are both missing the point.  I agree improving comms is arguably good in general terms.  But the argument here is whether you should shell out on a new system merely to accommodate the banks' collective failure to set up 2FA that suits all.