advise on resolving billing problems with scottish power - taken to ombudsman but they havnt helped

gillydunford

Ive found that the energy ombudsman has not helped me to get my billing problems with scottish power resolved ...i had been trying with scottish power directly for 2 years to get an itemised bill from them as they started sending me random bills with different account numbers for thousands of pounds ...when i was paying by direct debit.... ..i had been paying between £1300 -£1700 per annum for both electric and gas for the previous 4 years until the billing started going wrong ... scottish power say i owe them £3,600 per annum for gas only....i went to the ombudsman with these bills and showing my energy consumption has not changed over this time but they have not helped me ... and they have not helped me get an itemised bill from scottish power so I can try and clear this up... i will need to decline the ombudsmens  offer of £100 compensation when the problem hasnt been solved.....Where can i go next to get this problem solved ..any advise would be greatly appreciated.

Gerry1

You'll need to post the facts and figures; without any evidence there's not much that forumites can suggest.  Start by posting a bill, with personal info and account info redacted.

What hard evidence do you have of overcharging?