eons complaint proceedures and credit scoring , how have they been with you?

isthatallitis

it would be very interesting to know how much it actually costs eon when  a complaint is referred to the energy ombudsman? i recall seeing somewhere that the ombudsman charged the company a fee if a referral was made by a customer?

but what alarms me is the way eons complaint proceedure is set up to deter the customer at every stage and actually prevent the complaints from reaching the ombudsman, in fact deter the customer from the outset  from a complaint as they some how only have one vision of a complaint , eons vision which is always right , even when they are plainly  wrong?

i think the 653 thousand odd complaints that are recorded is far from accurate as this figure does not count the people whom do not bother to complain as its too much hassel or the ones whom just let eon just  do as they please to them or their credit scores and also the ones who just move to another supplier and say nothing.

when you consider my dual fuel supply with my new supplier is 80 pounds per calender month less than what eon charged and nothing what soever has changed other than i have better customer care with my new supplier,

it amounts to nearly £1000 per year i was getting penalised for by eon.

considering i was stuck with them for 19 years that amounts to a lot of money , and they screw my credit record up when i left them over a disputed 700 quid bill which was later reduced by a large amount due to errors on eons part, and during the whole time of the bill being disputed due to these errors they failed constantly to mark my

credit file as being in dispute, instead marking as late payments and agreed payments , none of which was accurate and still are not..and the account was never delinquent.

still no sign of my sar request which i will bring to the attention of the i.c.o this week as enough is enough.

isthatallitis

i think my next step is a twitter account as apparantly these are quite effective at bringing attention to your posts.

no sar yet and its 6th march..how long does eon expect to allow this to go on?

isthatallitis

no sar yet 7th march..unbelievable these people

isthatallitis

still no sar and 14th march

isthatallitis

just found an email from eon in another old email account saying that my entries on the credit file were correct and they would send me a written letter confirming this and how to take it to the energy ombuds man within ten days  as follows

"
Due to the reasons I've detailed above, the data shares are an accurate reflection of the payment history on your account and won't be amended.

 

I understand that you're unhappy with this, so I've arranged for a letter to be sent to you advising of the next steps to escalate your complaint to the Energy Ombudsman. You should receive this within the next 10 working days.

Yours sincerely

Lib Wain

Customer Resolution Manager"  

dated monday 2nd march 2020...its now 15th march and still no letter or sar...

what do these clowns get paid for i wonder? so i have responded to her mail point for point disputing her replies

and again asking for my sar and how to raise to the energy ombudsman..sadly 55 quid offer of compo doesnt buy me so lets hit the next level..if they ever supply the sar and letter as promised..

290 views and iv not even got on twitter yet, eon really needs to get a grip on this as it is embarrassing for them surely?

stewie_griffin

Have you checked your spam/junk folders to make sure the SAR hasn't gone there?

isthatallitis

stewie_griffin said:

Have you checked your spam/junk folders to make sure the SAR hasn't gone there?

thankyou stewie , yes i have checked all spam folders etc....as the request was posted i am pretty sure it should have been returned via mail i think?

isthatallitis

sorry all for the long absence but had a major operation and been a long slow recovery but back on the case again.

just checked my credit files and i will post copies of the same two files the second one being todays.

so much for accurate reporting by eon lol.

isthatallitis

first report

isthatallitis

this is todays copy of the same credit file, the file now shows first  late payment in april rather than march 2019 and also that it is now showing as satisfied on october 22nd 2020 when in fact it was settled on 24th january 2020...but quite clearly they have not bothered to update and have applied bull !!!!!! information to the credit file..

i am going to take this up now with the ceo sara vaughan and see if we get a decent response as this lady appears to get things straightened out so will keep posted.

you will notice also that the first report was not marked as satisfied despite being settled 3 weeks prior to this report and clearly showing no outstanding balance