eons complaint proceedures and credit scoring , how have they been with you?

isthatallitis

im having not such a good time with eons complaints proceedure and their credit scoring inaccuracies.

i have decided now to list my complete experience of my complaints against eon and how they are handled, and also how accurate they are at credit scoring and welcome any one whos had difficulties with eons slow responses and or problems updating or correcting the equifax credit file.

Hasbeen

And?

isthatallitis

Hasbeen said:

And?

have you had any bad experiences with eon?

mine is an ongoing thing and as my problems arise i will list them and how eon are responding to my complaints, but i am also looking to hear of others experiences with eons complaints handling and credit scoring problems.

Kaccyduck

Please help!!! I helped elderly neighbours to change energy suppliers on Martins Energy Club. Filled all in & clicked to go ahead, then the lady said she had given me the wrong email address ( panic) I quickly went back on the form & changed it. Can anyone tell me if the transfer will go through or do I need to do it again. I know we have to wait a couple of weeks for response. Thanks

isthatallitis

i raised my complaint to eon on 24th of january 2019, i was sent a response shortly after stating i would hear from eon within 7 days and eon  summerised my 3 page complaint down to 3 lines which failed to cover 90 % of my complaint.

i sent a resonse to this email outlining there was far more to my complaint than what eon had summerised,

and i received an auto reply saying i would hear back within 6 days on 25th jan.

i received no response so sent a further email  on 11 th feb as not heard anything, on the 13th of feb i recieved two emails from eon. the first read as follows

"Thanks for your email.

I can see that we emailed you on 29 January 2020 and gave a full explanation of your account and that the complaint was closed.

If you haven't received this email, please let us know and we can send you a copy of it.

 Kind Regards

 Jill Reynolds

Customer Resolution Manager"

no email was ever received from eon and  all trash and junk files were also checked...

i sent a reply email saying no response ever received please resend, to date nothing has arrived.

eons second email said

"can you please call us to discuss further. our contact number is 0345 301 5934. As the conversation we had on 29 January 2020 to confirm that the data share is valid but if you still believe its incorrect then will be happy to assist you further."

i have not had any conversation with eon since august last year so again another untruth from eon, there is no way i will talk with eon on the phone as i want full accounts of all conversation with them as this will be needed when i contact the ombudsman and or the i.c.o

i sent eon a reply email clearly stating no conversation has taken place since last august and please send me a response to my complaint as it has not yet been recieved.

i have received no responses to my emails as of today or a copy of my complaint response.

isthatallitis

i am unsure how i can raise this to the next level as firstly i have not had a resonse to my original complaint and secondly as far as i am aware i should have been appointed a named representative of my case to contact further if required, and allow me to go to the second stage complaint.

i also requested full copies of my bills and any recordings or information held by eon relating to my account,

this i believe is whats known as a sar but eon have again failed to supply any information at all.

i will also note here that my equifax report still shows as unsettled and an outstanding debt and still has incorrect markers, which will all be documented on here shortly.

i made my original complaint via helena on this forum who works for eon and to be fair she did forward this to eon on my behalf but sadly it has all gone wrong since.

i know there are many issues with eon, as can be seen on the three trust pilot accounts and many other review sites, i am trying to collate as much as possible on one thread and show how badly they treat customers .to be continued !

isthatallitis

isthatallitis

above i have posted a screen grab of my equifax report, i have posted this as i will need to show the inaccuracies eon have made.

you can also see the date i chose to leave eon which was march when they applied the first late payment issue,,,the account was put into dispute by me at this point  of leaving as quite simply the final  bill was wrong and was reduced three more times by eon  over the next twelve weeks.

in may i agreed with the true outstanding balance of 218.67 pence owing on the telephone with an eon operative  and paid the account off in full with my credit card..receipt held and notice a green tab as no balance.

in august they find an error somewhere and gave no explanation and said i owed more money and pay or debt collectors, lovely people.

i must also mention that as i am 72 years of age  my credit is not huge but all the rest of my credit scores with other companies show 100 per cent perfect and i pay my bills on time.

also you can see as an eon customer i have had many years of punctual payments even after eon sent me a 13000 pounds bill in 2012 as they had billed me incorrectly for 12 years, i stayed faithful to eon and paid all dues.

Streaky_Bacon

If you feel that they haven't addressed your complaint fully, then just send them a reminder, and once 8 weeks have passed from your original complaint, raise the mater with the energy ombudsman.

If you are confident that you have paid everything that you should have, and that the credit report is wrong, then just sit tight and wait for it to pass through the ombudsman, then raise a dispute with Equifax and include the ombudsman's decision.

If you feel that you need the credit report fixing faster, then raise a dispute with Equifax and give them all the information you have available now.

Have you checked your credit report with all of the credit reporting agencies? Some advice on how to do so here:

https://www.moneysavingexpert.com/loans/check-free-credit-report/

isthatallitis

hi streaky bacon, thanks for all the helpfull advice. yes i have checked with experian and its perfect score. so not an issue there.

its not about speeding things up for me as i am 72 and registered disabled , so not looking to borrow, its about how these clowns have treated me and many others with how they feel its ok to screw credit records up when they are nothing more than a utility supplier , and only when it suits them to do so..as in my case when i left and disputed the final bill.

i should point out here that i was paying back the 13000 bill theyt errored on until late 2018 but you can see my markers are all green there as it was there mistake and it was ok as i was still a customer , but i had a payment agreement in place, no mention of that though on the credit score.

yet i dispute the £786 final bill and off we go..late payment markers galore , and despite the billing errors made by eon over the next 10 months , and the account was disputed all through, i was threatened with debt collectors and later pursued by them....no correspondance from eon throughout. just emails and letters from debt collectors.

isthatallitis

one more thing , yes i raised it with equifax but they only speak with eon who just say the report is accurate and say you can apply a notice of correction.

the complaints proceedure so far has been a joke as you can see in my earlier threads, they must have lots of them and multiple choice answers lol...lets see if my first complaint response ever arrives or any sar information

arrives that was requested.

i also feel for all the other people whom have been affected by these utility supply companies as the proceedure to correct their credit scores are time consuming and far too drawn out with little or no  penalties applied to the utility companies  , and the customers many times paying the heavy price of the damage done by them.

i also dispute if utilities are actually creditors as many times they are also the debtors when accounts are in credit,

and whole heartedly believe utilities should not be allowed to credit  report.