JD Williams charges reclaim advice

9 Posts

I'm trying to reclaim my nannas charges for her as she is in severe financial hardship.
I've finally received her Subject Access Request from JD Williams after months of trying.
In the administration charges section, it states that there is £404.00 worth of charges charged to date but there not all listed in the history of account section.
Am I still able to try and reclaim the full £404 even though I haven't received the breakdown of all of them?
Thanks in advance
Nikki
I've finally received her Subject Access Request from JD Williams after months of trying.
In the administration charges section, it states that there is £404.00 worth of charges charged to date but there not all listed in the history of account section.
Am I still able to try and reclaim the full £404 even though I haven't received the breakdown of all of them?
Thanks in advance
Nikki
0
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No.
A financial hardship request gives no right to any figure. You are totally reliant on their goodwill. Depending on the current position of the account (i.e. how much in debt it is at this moment) and the degree of hardship, they may refund nothing but suspend future charges or they may refund the last 3-12 months worth. Only in very extreme rare cases do they tend to look back further.