Early termination charges for leaving Sky

Ena123

I don't know how you access that link but when I click on it I get the same message the page is temporarily unavailable. I have got 31 days cooling off period, it was below the paragraph with 14 days. I did check that bit. I don't remember anything else about how I must cancel.  

DCFC79

Ena123 said:

I don't know how you access that link but when I click on it I get the same message the page is temporarily unavailable. I have got 31 days cooling off period, it was below the paragraph with 14 days. I did check that bit. I don't remember anything else about how I must cancel.  

Well its a pdf that downloads and not a webpage.
The bit about cancelling is under this sub title

NOTICE OF YOUR STATUTORY RIGHT TO CANCEL 

IN YOUR COOLING OFF PERIOD
Why not have Sky to try and fix the issue ?

Ena123

I tried again and it opened it at the end. Thanks. 
I was about to stay with Sky when I found out they charged me £10 for changing a package, without being aware about that at the time of taking the contract. I asked to keep my current package just to keep the price down after the year. They said I could not keep it and gave me a similar one. And then sneaked this extra charge into it what they never did before. I said I had enough. They never bothered to remind me when my year subscription ended and would have charged me more the following month and then this. There are better providers, valuing their loyal customers better. 
Thanks, but no, thanks. 
If Sky don't cancel this stupid charge they brought up on because I did not let them know personally, I am done with Sky. I don't need their sports channels or TV. It should not matter how they find out as far as the cooling off period was satisfied. I see it was my mistake I did not carry on reading the next page, but from a principle the way of letting them know should not matter, like it does not matter in other industries. Just a bureaucracy.

Boohoo

Ena123 said:

I tried again and it opened it at the end. Thanks. 
I was about to stay with Sky when I found out they charged me £10 for changing a package, without being aware about that at the time of taking the contract. I asked to keep my current package just to keep the price down after the year. They said I could not keep it and gave me a similar one. And then sneaked this extra charge into it what they never did before. I said I had enough. They never bothered to remind me when my year subscription ended and would have charged me more the following month and then this. There are better providers, valuing their loyal customers better. 
Thanks, but no, thanks. 
If Sky don't cancel this stupid charge they brought up on because I did not let them know personally, I am done with Sky. I don't need their sports channels or TV. It should not matter how they find out as far as the cooling off period was satisfied. I see it was my mistake I did not carry on reading the next page, but from a principle the way of letting them know should not matter, like it does not matter in other industries. Just a bureaucracy.

Well at least you admitted you made a mistake about the cooling off period.
Sky and other telecoms companies now give the customer notice of clients contracts/deals coming to an end and how much they will have to pay if they carry on staying with that company.

I am not sure what date it started but I got my notification from NOW broadband at the end of January that I will be paying more when my 1 year deal ends.

Ena123

Boohoo said:

I am not sure what date it started but I got my notification from NOW broadband at the end of January that I will be paying more when my 1 year deal ends.

Sky did not do it this year. They never did. I asked them a year ago. They said they don't do such a thing (what would cost them doing that?) and that I can see it in my account. Who is going into their broadband account on regular basis, checking the bills in advance to see? I know my new provider promised to do that, that is one of the reasons I have switched. Tomorrow is the day. Sky only take your money and blame you for not noticing. I have heard a rumour the companies will be obliged by law to do that. 
I did reply to them that if they take those money from my account they will never see me as their customer again. I made a mistake but overall they did learn I was leaving within the cooling off period. How they found out should be irrelevant. They did find out within that period. Nothing in the T&Cs says that if I don't inform them their way it will cost me over a hundred quid. That clause is missing and I think I could win a court case if I pushed it that far. 

JJ_Egan

<Sky did not do it this year> Starts this month 2020 for all ISPs .

Ena123

Great. Got a reply on my complaint. They are waving off the charge. They just keep trying getting money out of people. I have found no link between not doing it the way they want it and early termination charges in their T&Cs. Maybe it is so complicatedly incorporated in other parts of the T&Cs that one needs to have law skills to figure it out, or Sky just have it in their conditions and who gives in will pay, who will resist and argue with them, will not pay. If I am right they are pretty cheeky. In any case, they listen to the argument of future possible profits: either getting money out of me now and never again, or keep the options opened for the future. 
It was no coincidence a few people classified them as sharks, before this happened to me. 
Thanks for your patience, guys. I appreciate it.