Who is responsible for cancelled flight and missed accomodation

Ben_Fogles_Dog

I’ve got a trip booked to Vietnam, part of the stay is booked with Luxury Escapes and we also have return flights and 2 nights additional accommodation
booked with Expedia. Our return flight, with Cathay Pacific,  via Hong Kong has been cancelled and we have been moved onto a flight a day earlier. This means we no longer require the second night at the hotel booked with expedia. 

Expedia have advised the hotel booking was non cancellable so I asked for a letter detailing the cost of the hotel and confirming the flight cancellation. Expedia responded that as it was a package they can only send a copy of the overall invoice which doesn't include any breakdown of costs. 

I have referred it to my insurer who advised that they wouldn’t responsible for any costs incurred due to a flight change to an earlier departure date which leaves me wondering who is responsible for the money I have paid for a hotel that I am no longer able to attend? 

[Deleted User]

Not an expert on the subject by any means, but I suspect that as you appear to have booked the different parts yourself, you are responsible ... booking a room that you can cancel is usually more expensive, but that was your choice ...

Ben_Fogles_Dog

Sleazy said:

Not an expert on the subject by any means, but I suspect that as you appear to have booked the different parts yourself, you are responsible ... booking a room that you can cancel is usually more expensive, but that was your choice ...

Agreed, but Expedia claim it is a package which is why they can’t show the hotel price, aren’t there different rules for packages?

[Deleted User]

So the entire booking (seperate parts) was with Expedia?
Sorry I didn't understand properly - not sure then ...

Ben_Fogles_Dog

The part affected, both the flight and hotel, were booked through Expedia.

koalakoala

Hardly worth bothering about

Alan_Bowen

If the two parts were sold at the same time, so you should have an ATOL Certificate, then this is a material change and you should be entitled to a refund of the one nights holiday. However, if you booked the two elements at a different time, it isn't a package and unless your insurance policy covers the 'curtailment' then it may be a loss that is not recoverable. As a last resort perhaps try a claim under section75 of the Consumer Credit Act but as the reason for the change in flights is the effect of the Coronavirus on Cathay Pacific, who have cancelled around 40% of the flights due to lack of demand, it may be difficult to prove a breach of contract as it seems you knew the accommodation was non-cancelable, which makes me think you booked them separately?

Ben_Fogles_Dog

Alan_Bowen said:

If the two parts were sold at the same time, so you should have an ATOL Certificate, then this is a material change and you should be entitled to a refund of the one nights holiday. However, if you booked the two elements at a different time, it isn't a package and unless your insurance policy covers the 'curtailment' then it may be a loss that is not recoverable. As a last resort perhaps try a claim under section75 of the Consumer Credit Act but as the reason for the change in flights is the effect of the Coronavirus on Cathay Pacific, who have cancelled around 40% of the flights due to lack of demand, it may be difficult to prove a breach of contract as it seems you knew the accommodation was non-cancelable, which makes me think you booked them separately?

Thanks, It was booked at the same time, which is what made me think I was entitled to a refund. I’ll try and speak to someone at Expedia.

Ben_Fogles_Dog

koalakoala said:

Hardly worth bothering about

Glad that you have an understanding of my finances and the huge amount of money I paid for the Presidential Suite 😏🤔

Ganga

Ben_Fogles_Dog said:

koalakoala said:

Hardly worth bothering about

Glad that you have an understanding of my finances and the huge amount of money I paid for the Presidential Suite 😏🤔

well if you can afford the Presedential Suite for a stop over missing one night should not make a dent in your finances

Ben_Fogles_Dog

After my outward flight was also moved I managed to speak to someone at Expedia (just 40 minutes in the queue, who then transferred me to a flight cancellation team who admitted that they would have to rearrange the hotels or refund. A completely different answer to the one I got via email 😏