Iberia flights cannot manage booking online

clairev

I wonder if anyone could help please.  We have booked with Iberia flights (british airways on tickets) from London City to Ibiza leaving this friday  When I booked I thought we'd save money by just taking hand luggage but now realise we need to take a suitcase!  Have tried managing booking online but there's no way to add luggage, it say the flight isn't available for online check in.  I've rang Iberia and they told me to go onto BA website and manage the booking in there but they just direct me to Iberia website.  Im assuming we will just check it in and pay at the airport  but don't want to by paying over the odds by doing that if can be avoided!  TIA

fifeken

I haven't done it with BA/Iberia, but I have seen similar set ups where there are two PNRs associated with the booking, one for each airline.  If you have the BA one, you need to find the Iberia one and use it on their website to make any changes.  If you  can't see it on the BA website or your confirmation details, then calll BA and they should be able to give you it.

Holiday2019

Have you tried going to iberia.com and putting in your BA booking reference and seeing if you can buy a bag that way.

Westin

fifeken said:

I haven't done it with BA/Iberia, but I have seen similar set ups where there are two PNRs associated with the booking, one for each airline.  If you have the BA one, you need to find the Iberia one and use it on their website to make any changes.  If you  can't see it on the BA website or your confirmation details, then calll BA and they should be able to give you it.

Exactly this.  You need the BA PNR to manage you booking on the BA site and the Iberia PNR on the Iberia site.  Normally both are given on the documentation.  Look for six or seven alphanumeric characters.