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Tonik problems

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We signed up and have been paying our bills by direct debit. We were apparently over £100 in credit in November. The next month our live balance show nearly £300 debt. I rang up and they said my reading for initial electricity reading hadn’t been processed by their system so as we had no start point and m we hadn’t paid for our electric. He said they have requested our final reading from our previous supplier however they had rejected the request we are unsure why. At this point the live balance was showing nearly £500. We obviously don’t want to be in this amount of debt as we have been paying our bills. As it is their systems fault are we expected to pay this money? We are getting a phone call in 3 weeks hopefully to say they have sorted it out. Has anyone else experienced this? 

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    For oil or lpg ??
  • tk47
    tk47 Posts: 311 Forumite
    100 Posts Second Anniversary Name Dropper
    JJ_Egan said:
    For oil or lpg ??
    The OP refers to electric.
  • tk47
    tk47 Posts: 311 Forumite
    100 Posts Second Anniversary Name Dropper
    edited 12 February 2020 at 11:37AM
    Robson13 said:
    We signed up and have been paying our bills by direct debit. We were apparently over £100 in credit in November. The next month our live balance show nearly £300 debt. I rang up and they said my reading for initial electricity reading hadn’t been processed by their system so as we had no start point and m we hadn’t paid for our electric. He said they have requested our final reading from our previous supplier however they had rejected the request we are unsure why. At this point the live balance was showing nearly £500. We obviously don’t want to be in this amount of debt as we have been paying our bills. As it is their systems fault are we expected to pay this money? We are getting a phone call in 3 weeks hopefully to say they have sorted it out. Has anyone else experienced this? 
    If there is an error in the billing, and you have complained, and the supplier has acknowledged that an error exists, presumably they are investigating and will issue a revised bill in due course.

    In the meantime, the supplier should not be expecting you to pay, but best check with them, if you have not already, that they have put collection activity on hold pending resolution.
  • SonOf
    SonOf Posts: 2,631 Forumite
    1,000 Posts Fourth Anniversary
    tk47 said:
    JJ_Egan said:
    For oil or lpg ??
    The OP refers to electric.
    This is the LPG, Oil or alternative fuels section. 
    The op needs to post in the Energy section 
This discussion has been closed.
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