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Booking.com property took prepayment on no prepayment booking
pigeonpolly
Posts: 1 Newbie
So, I made a booking in October on booking.com for our July holiday. It was a no prepayment booking, however there is a cancellation fee. That was ok. Last week while trying to get organising I changed the card on the booking to a TransferWise card in euro to avoid fees. As it was a pay at property booking I didn't think there would be any issue. The property then proceeded to try and take half the balance of the card out which was declined as I hadn't the money transferred to it yet. I messaged them to ask what was going on and explained regarding the card chsnge they referred me back to booking for info.
I then checked my account and saw that they had withdrawn the amount from the card I had originally booked with.
I originally thought that this was a pre authorization and was not too concerned, however, the amount was then debited fully.
I contacted booking and they showed me the prepayment policy which had been changed to half now and half a week before stay, which was not what I agreed to. I sent original emails and screenshots which said no prepayment would be taken.
Booking have said that they have given property until Friday to return my money or they would.
I am so angry that I asked if the property would waive cancellation fee and I could book somewhere else. Booking said it was the property's first mistake in 2 years and tried to make little of it. The hotel then refused to waive cancellation fees which are alot. The property have not explained anything or apologised and I think it is mean that they won't waive fees for a stay in July when they have effectively stolen from me. I am now upset that I will have to stay there with bad feeling, I am anxious and worried about going now.
Anyone have any advice???
I then checked my account and saw that they had withdrawn the amount from the card I had originally booked with.
I originally thought that this was a pre authorization and was not too concerned, however, the amount was then debited fully.
I contacted booking and they showed me the prepayment policy which had been changed to half now and half a week before stay, which was not what I agreed to. I sent original emails and screenshots which said no prepayment would be taken.
Booking have said that they have given property until Friday to return my money or they would.
I am so angry that I asked if the property would waive cancellation fee and I could book somewhere else. Booking said it was the property's first mistake in 2 years and tried to make little of it. The hotel then refused to waive cancellation fees which are alot. The property have not explained anything or apologised and I think it is mean that they won't waive fees for a stay in July when they have effectively stolen from me. I am now upset that I will have to stay there with bad feeling, I am anxious and worried about going now.
Anyone have any advice???
0
Comments
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Contact your card issuer and get a refund for an unauthorised payment.0
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Only do this if you do not want to stay at the property --- or--- well I think you know!knightstyle said:Contact your card issuer and get a refund for an unauthorised payment.0 -
But you said "Booking have said that they have given property until Friday to return my money or they would" so you should get your money back on Friday either way so I wouldn't worry
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