Phone call from Nationwide regarding PPI claim

2 Posts

Hi all, new here so be gentle...
I have a couple of PPI claims in with Nationwide for a Credit Card and Mortgage. Have received a few phone calls and messages from 0800 281801 (checks out as a Nationwide number) recently, messages have just said to "ring Greg on 01604 855921 regarding PPI". I have googled this number and found nothing. Online chat with Nationwide confirmed that 01604 numbers are Nationwide (which seems vague to me as 01604 is Northampton as far as I'm aware!).
I took the plunge and called the number against my better judgement and bloke answered saying "Nationwide" but it didn't sound like a call centre. He said Greg was away but he'd take my name/number and get him to call. He couldn't give me any more info. All just sounded like one bloke in his bedroom not a large bank!
So, is this genuine? And why are they ringing me? Surely if they had any info they would be writing to me? They have all the info in my application....
I have a couple of PPI claims in with Nationwide for a Credit Card and Mortgage. Have received a few phone calls and messages from 0800 281801 (checks out as a Nationwide number) recently, messages have just said to "ring Greg on 01604 855921 regarding PPI". I have googled this number and found nothing. Online chat with Nationwide confirmed that 01604 numbers are Nationwide (which seems vague to me as 01604 is Northampton as far as I'm aware!).
I took the plunge and called the number against my better judgement and bloke answered saying "Nationwide" but it didn't sound like a call centre. He said Greg was away but he'd take my name/number and get him to call. He couldn't give me any more info. All just sounded like one bloke in his bedroom not a large bank!
So, is this genuine? And why are they ringing me? Surely if they had any info they would be writing to me? They have all the info in my application....
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If you ever have doubts about a number, then call on one you know is correct and get transferred.
Where your complaint is vague (such as not giving complaint reasons that are factual but wishy washy) and they have found no evidence of wrong doing at their end, they are required to contact you and look at other potential areas that you may not have mentioned or they do not have the evidence on file to be able to rule it out automatically. Effectively, they are giving you a chance to supply further information that may turn a rejection (which is how it currently stands) into an uphold. If they had anything on file that indicated you had been missold, they would not need to contact you.