We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Hotels.com & cancellations
garfield33
Posts: 315 Forumite
Hello MSE-ers, just wondered if anyone had any advice.
My partner booked a hotel in London via hotels.com for us and two friends, but when the email notification came through I noticed that the booking was for a week earlier than we wanted. He has screengrabs of his searches (as he was sending them to our friends to see which hotel they liked) which show the dates we wanted, but at some point during the booking, the dates have jumped to a week earlier - whether this is an IT glitch or human error, I can't say.
When my partner first contacted hotels.com about this, they said that as we had got in touch straight away that it should be ok to just move the booking and they would sort this out. However a few days later they have said that it cannot be moved or refunded, so we will lose the money.
I know they are within their rights to do this as we booked a non-cancellation option, but I just wondered if anyone had had similar and managed to get it waived as a goodwill gesture, or anything like that? My partner used them a lot last year, so they can see his history as a regular, reliable customer.
Thanks all
My partner booked a hotel in London via hotels.com for us and two friends, but when the email notification came through I noticed that the booking was for a week earlier than we wanted. He has screengrabs of his searches (as he was sending them to our friends to see which hotel they liked) which show the dates we wanted, but at some point during the booking, the dates have jumped to a week earlier - whether this is an IT glitch or human error, I can't say.
When my partner first contacted hotels.com about this, they said that as we had got in touch straight away that it should be ok to just move the booking and they would sort this out. However a few days later they have said that it cannot be moved or refunded, so we will lose the money.
I know they are within their rights to do this as we booked a non-cancellation option, but I just wondered if anyone had had similar and managed to get it waived as a goodwill gesture, or anything like that? My partner used them a lot last year, so they can see his history as a regular, reliable customer.
Thanks all
0
Comments
-
I made a 'mistake' like this last year. The Hotels.com advisor kept me on hold whilst he phoned the Hotel - it would appear that it is at the Hotels discretion whether to play ball or not, in my case it was OK. Don't forget that Hotels.com is just an 'introducer' any problems with your accommadation is nothing to do with them.
0 -
Contact the hotel direct, they may be able to change your dates.0
-
Thank you both, I think he started off by contacting the hotel directly but will check!0
-
garfield33 said:Hello MSE-ers, just wondered if anyone had any advice.
My partner booked a hotel in London via hotels.com for us and two friends, but when the email notification came through I noticed that the booking was for a week earlier than we wanted. He has screengrabs of his searches (as he was sending them to our friends to see which hotel they liked) which show the dates we wanted, but at some point during the booking, the dates have jumped to a week earlier - whether this is an IT glitch or human error, I can't say.
When my partner first contacted hotels.com about this, they said that as we had got in touch straight away that it should be ok to just move the booking and they would sort this out. However a few days later they have said that it cannot be moved or refunded, so we will lose the money.
I know they are within their rights to do this as we booked a non-cancellation option, but I just wondered if anyone had had similar and managed to get it waived as a goodwill gesture, or anything like that? My partner used them a lot last year, so they can see his history as a regular, reliable customer.
Thanks all1 -
Thank you YIB213 - he has spoken to the hotel directly and they're the ones standing firm so doesn't look like there is much more we can do, thank you for your help though.0
This discussion has been closed.
Categories
- All Categories
- 346.6K Banking & Borrowing
- 251.4K Reduce Debt & Boost Income
- 451.4K Spending & Discounts
- 238.8K Work, Benefits & Business
- 614.3K Mortgages, Homes & Bills
- 174.8K Life & Family
- 252K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards