HSBC Mobile App Incentive

jody62

When I logged into HSBC on-line banking via my desktop browser yesterday I think I saw a message suggesting I could get £10 just by installing their mobile app.

By the time I'd finished my transaction the message had gone and I haven't been able to find any reference to this incentive.

Anyone know what the terms and conditions might be?

veryintrigued

What is the HSBC UK Mobile Banking Cash Reward 

Incentive Campaign? 

HSBC is offering selected eligible HSBC customers a one-time 

GBP £10.00 (ten pounds sterling) cash incentive to download 

the HSBC UK Mobile Banking App and login to the App (the 

“Incentive Campaign”) as described in these terms. 

Who is running the Incentive Campaign?

HSBC UK Bank plc (“HSBC”). HSBC is a company 

incorporated under the laws of England and Wales with 

company registration number 09928412. It has its registered 

office at 1 Centenary Square, Birmingham B1 1HQ, 

United Kingdom. 

What is the status of these Terms and Conditions?

By participating in the Incentive Campaign you agree to these 

terms. These terms form a legal agreement between you and 

HSBC so please read them carefully. These terms do not alter 

or replace any other agreement(s) you have in place with 

HSBC or its group companies, including any HSBC product 

terms. HSBC’s UK Digital Banking Terms for Online and Mobile 

Banking apply to the use of the HSBC UK Mobile Banking App. 

Is there any entry fee? 

No. There is no charge to participate in this Incentive 

Campaign. 

Am I eligible to participate in the HSBC Mobile Banking 

Cash Reward Incentive Campaign? 

To participate in the Incentive Campaign you must: 

1. have received a personal invitation to take part in the 

Incentive Campaign in the form of:

a. a personal email addressed to you; or 

b. a banner advert displayed in your secure area of your 

HSBC UK Online Banking; 

2. be resident in England, Wales or Scotland; 

Terms and Conditions for 

HSBC UK Mobile Banking 

Cash Reward Incentive 

Campaign (January 2020)

3. be aged 18 years or over; 

4. hold at least one current account with HSBC; 

5. be a registered user of HSBC UK Online Banking; 

6. use a device that is compatible with our UK Mobile Banking 

App; and 

7. not be an HSBC employee or contractor or involved in 

setting up or running this Incentive Campaign. 

If you do not meet, or prior to downloading the App and 

logging on cease to meet, any of these eligibility criteria 

you will not be eligible to receive an incentive payment under 

the Incentive Campaign. This is the case even if you have 

received an invitation to participate. 

How do I participate? 

If you meet the eligibility criteria and you download and login 

to the HSBC UK Mobile Banking App during the period from 

3 February 2020 until 16 February 2020 inclusive (the 

“Incentive Period”), HSBC will pay you GBP £10.00 

(ten pounds sterling) into your HSBC current account by 

20 February 2020. You are not entitled to receive more 

than GBP £10.00 (ten pounds sterling) in total under this 

Incentive Campaign. 

You will not be eligible for any payment under the Incentive 

Campaign if HSBC is unable to verify that you have completed 

the necessary actions during the Incentive Period or that you 

meet the relevant eligibility criteria or if you are prevented 

or restricted from participating due to a technical failure of 

any kind (including failure of any information technology). 

HSBC may decline to pay you the cash incentive where it has 

reasonable grounds to believe that you have breached these 

terms or engaged in any fraudulent or criminal activity or where 

it would be against the law. You must continue to hold an 

HSBC current account to receive the incentive payment. If you 

move abroad after becoming entitled to the incentive payment, 

this will not disqualify you from receiving it.

veryintrigued

How long does the Incentive Campaign run? 

From 3 February 2020 to 16 February 2020 (inclusive), 

unless it is ended early by HSBC. 

What are HSBC’s rights to end the Incentive 

Campaign early? 

HSBC may elect to end the Incentive Campaign early for any 

reason in relation to all or any participant(s). HSBC may do this, 

for example, if there is a legal issue or technical problems, but 

also for other reasons. HSBC will let you know by email if this 

occurs. HSBC will honour all cash incentives that participants 

have earned under the Incentive Campaign under these terms 

prior to the date of cancellation. Where the Incentive Campaign 

is ended early no further cash incentives may accrue on or after 

the effective date of cancellation. 

Can I substitute the cash incentive for something else? 

No. You are not entitled to substitute or exchange the cash 

incentive. 

What is the position regarding liability? 

Each of you and HSBC will only be liable under these terms or 

in relation to the Incentive Campaign for losses and damages 

that are foreseeable. Loss or damage is foreseeable if either it is 

obvious that it will happen or if, at the time you accepted these 

terms, both we and you knew it might happen. No liability is 

excluded for death or personal injury caused by negligence or 

fraud or where this would be contrary to the law. 

How will data be handled in relation to the 

Incentive Campaign? 

HSBC’s Privacy Notice explains how HSBC will collect, use, 

disclose, transfer and store your information and sets out your 

rights to your information. You can find a copy of the HSBC UK 

Privacy Notice at www.hsbc.co.uk/content/dam/hsbc/gb/

pdf/privacy-notice2.pdf. 

Is there anything else I should be aware of? 

Registering to use the HSBC UK Mobile App will automatically 

result in you being opted out of receiving paper copies of 

certain statements and documents. You are welcome to opt 

back into receiving paper copies by getting in touch with 

HSBC or visiting an HSBC branch.

It is your responsibility to comply with any laws requiring 

payment of any tax, duty or similar payment relating to the 

award of any cash incentive. HSBC does not accept any 

responsibility in relation to your personal tax arrangements. 

Can these terms be transferred? 

These terms and your invitation to participate in the Incentive 

Campaign are personal to you and you may not transfer these 

terms or your invite to participate to anybody else. Nobody else 

is entitled to participate in this Incentive Campaign using your 

personalised email or banner invite, so please do not forward 

the email for this purpose. 

What law and courts are these terms subject to? 

These terms are governed by the law of England and Wales 

and you and HSBC can bring legal proceedings in relation to 

these terms in the courts of England and Wales. If you live 

in Scotland you can bring legal proceedings in respect of the 

terms in either the Scottish courts or the courts of England 

and Wales. Neither HSBC nor you may bring proceedings in 

other courts. 

Any questions?

If you have any other questions about this Incentive Campaign, 

please contact ukmobilebankingoffer@hsbc.com.

sassy_one

We didn't need all that copying, a simply link to the post would of been better.

colsten

Would of. #headdesk

spenderdave

Don't have a smartphone and in any case not so hard up that I desperately need a tenner.

veryintrigued

sassy-one said:

We didn't need all that copying, a simply link to the post would of been better.

You're very rude.

The reason for the lack of link (and the copy and paste) is that the T&C's are from an attachment from an email.

Do you often abusively feedback on threads you have no interest in?

oli356

The HSBC app is pretty poor in my opinion, I'd suggest they save the £10 and put it towards development costs..

jody62

Thank you @veryintrigued for posting the full T&Cs. Although I was shown the banner advert I have not (yet) received an e-mail.

jody62

spenderdave said:

Don't have a smartphone and in any case not so hard up that I desperately need a tenner.

It took me less than 5 minutes to install and set up the app for our two accounts.

badger09

colsten said:

Would of. #headdesk

You missed a to