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Token meters Eon

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Hello,
Apologies if this is in the wrong place. I can't see a utility's section.
We have had token meters for years, we now have no debt but have continued with the meters. I like the payg of it. We are with Eon
We currently put in approximately £110 electric a month, £80 gas a month.
This might sound crazy, I'm disabled and my husband has just suggested that if the corono virus really kicks off, we might be better of going with a normal company where we get billed. In case we cannot get out of the house to buy gas or electric. 
I've nightmares about Bill's being hundreds of pounds every quarter, that we can't afford.
How much are peoples usual Bill's?
Is there any way I can top up without leaving the house?
Many thanks

Replies

  • VapegirlcloudsVapegirlclouds Forumite
    8 posts
    Fourth Anniversary First Post
    MoneySaving Newbie
    Also, sorry. I don't know how to edit my post.
    I've just downloaded the eon apps, and we're over £300 in credit on both accounts. Will I be a le to get any of that money back?
  • dogshomedogshome Forumite
    3.6K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    PAYGO meter tariffs are usually aligned with the suppliers "Standard Variable" tariff which is the most expensive, therefore changing to a credit meter which gives a whole range of tariffs from many suppliers, is the way to go.
    But first use this site to find a PAYGO  supplier who are cheaper than Eon
  • edited 10 February at 4:04PM
    HasbeenHasbeen Forumite
    2.9K posts
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    ✭✭✭✭
    edited 10 February at 4:04PM
    Also, sorry. I don't know how to edit my post.
    I've just downloaded the eon apps, and we're over £300 in credit on both accounts. Will I be a le to get any of that money back?
    For future reference the forum that you are looking for is marked ENERGY in black writing click on that. For edit click on small cogwheel right hand corner of your post and click edit.
    After you leave any money owed will be credited.
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • edited 13 February at 1:52PM
    Former_E.ON_Company_Representative:_MalcFormer_E.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored
    6.6K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    edited 13 February at 1:52PM
    Hello,
    Apologies if this is in the wrong place. I can't see a utility's section.
    We have had token meters for years, we now have no debt but have continued with the meters. I like the payg of it. We are with Eon
    We currently put in approximately £110 electric a month, £80 gas a month.
    This might sound crazy, I'm disabled and my husband has just suggested that if the corono virus really kicks off, we might be better of going with a normal company where we get billed. In case we cannot get out of the house to buy gas or electric. 
    I've nightmares about Bill's being hundreds of pounds every quarter, that we can't afford.
    How much are peoples usual Bill's?
    Is there any way I can top up without leaving the house?
    Many thanks

    Hello Vapegirlclouds and there's a couple of options I can suggest. Both without charge.
    We can look at changing your meter to a credit meter. You'll need to pass a credit check, have no debt and the meters weren't originally fitted on a warrant or pre-disconnection visit. If we can fit smart meters, they'll send us readings automatically so you won't need to. This will keep bills accurate.
    As dogshome says, credit meters will give you access to more tariffs both with us and with the other suppliers. I can also confirm our prepayment tariff is similar to the standard Energy Plan product and there are more competitive deals available for credit meters. Again, both with us and with the other suppliers.
    With credit meters, there are lower prices on all our tariffs when paying with a Direct Debit.
    Alternatively, we can fit a smart Pay as You Go meters. These are similar to your current prepayment meters. The benefit here is you'll be able to top up  wherever and whenever you like including from your own home. You can do this by card through a smartphone using the E.ON App, online or by using our automated Freephone service. You'll also be able to top up at shops or agents. Vouchers can be bought at Post Offices or retail outlets offering ePay and these can be activated through the app, online or Freephone service. If you're running low on one fuel, money can be transferred between meters.
    The downside is there aren't as many tariffs available for smart Pay As You Go as with credit meters and prices are similar to what you're paying now.
    Smart meters aren't available everywhere yet and we'll need to check if your home can accept them. 
    Please let us know if you would like to go with either of these options. As I say, there are no charges for these meter exchanges. We've prepayment/smart Pay As You Go advisors on the Live Chat service on our website. They're available from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

    Also, sorry. I don't know how to edit my post.
    I've just downloaded the eon apps, and we're over £300 in credit on both accounts. Will I be a le to get any of that money back?
    With prepayment meters, we send statements annually. These show how much energy has been used and the payments made. As you pay in advance, usually the usage is offset against the payments. If you let us have meter readings, we'll bill up to date. This tends to use up any credit. If it doesn't we can investigate the remaining balance. Again, our Live Chatters will be able to help.
    Hope this is of interest Vapegirlclouds. Please let me know if you need any more information as happy to help.
    Malc

    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
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