Cancelling gym contract

norfolk_wb

Hi all.

So I cancelled with Nuffield Fitness in December, because I'm moving away from the area.

- The person on the desk when I cancelled was very nice. I filled out a form, got it countersigned by them.
- I agreed that there was one month's notice.
- Took my form and walked away happy.
- I've just had another month taken out of my account.
- Phoned the gym: they're claiming they have no evidence I cancelled.

...what are my rights in this situation?

Cheers

NWB

[Deleted User]

Your rights are to tell them you cancelled, provide any evidence you can, and to make a complaint if needed.

bouicca21

The receptionists at my branch of Nuffield have made mistakes too. They have always been helpful and good at sorting it out. So go back and talk to them again. Escalate to a manager if you need to.

Glad

there are various articles on the main MSE site regarding gym membership and cancelling

https://www.moneysavingexpert.com/search/#stq=gym&stp=1%20

Manxman_in_exile

norfolk_wb said:

Hi all.

So I cancelled with Nuffield Fitness in December, because I'm moving away from the area.

- The person on the desk when I cancelled was very nice. I filled out a form, got it countersigned by them.
- I agreed that there was one month's notice.
- Took my form and walked away happy.
- I've just had another month taken out of my account.
- Phoned the gym: they're claiming they have no evidence I cancelled.

...what are my rights in this situation?

Cheers

NWB

Hopefully I'm being stupid here, but...as I read the above, you filled out (or filled in) a cancellation form, got it countersigned by a member of staff and then...you walked away with it?!  I hope you actually left the original form with them and then you walked away with a copy (?).

swaledale_one

Raise a charge back dispute with your bank if its a visa debit card ask them to simply raise a reason code 13.2 dispute and explain you withdrew permission to charge the account and that you cancelled the recurring transaction and ensure you give them a cancel date prior to when the money was taken from your account.  Most payment processers will fold straight away and wont dare go to pre-arb.  And no you dont need proof 99.99% of the time.

Manxman_in_exile

You're assuming the OP has actually cancelled the contract...they say they took the cancellation form away with them...

Or they need to think more before they type...