Atos Appointment Cancellation
edited 3 February at 2:05PM in Benefits & Tax Credits
17 replies 1.1K views
I am 65 years old - My PIP is due for renewal on 17th March 2020 - in March 2019 I contacted the DWP about my renewal and asked when they would send out the forms, I was told it takes approximately 6 months to get a decision from receiving the filled in forms , so my forms would come out to me around August time. I recieved my forms in September 2019, filled them in and called to find out when they were recieved by the DWP - recieve date was 5th October 2019. Approximately 2/3 weeks later I recieved a call from the DWP to do a robust assessment over the phone but because I could not answer 1 question she decided to send me for a face to face but she did inform me that my next award would be for 10 years and because of that she just wanted to make sure I was getting the correct amount of money, the forms where recieved by ATOS on 25th October 2019 - By January 2020 after several calls to ATOS and constantly being told I was at the top of the list I still did not have an appointment so decided to take it to my local MP - she got me an appointment for 3rd February 2020 @ 11am. On the 3rd February 2020 @ 8:27am I recieved a text asking me to call their telephone number which I did - I was informed that my appointment had been cancelled due to sickness and that I had to make another appointment, when I asked when that would be I was told once again there where no appointments available in my area and they would send a letter to let me know when this would be. I contacted the DWP and was informed again there was nothing they could do. I also contacted my local MP's office again and they said they would contact the DWP also but there was nothing more that they could do either. On the 17th March my PIP will end, my car will be taken away and I will have no means of getting to any further appointments as I cannot use public transport and there is no one I can call on to take me there - they will not do a home visit because there is public transport in my area (I live rural). I will have no money coming in, no transport and will be housebound. How do I complain to ATOS about my treatment and if I do complain will it actually do anything?