Ring Resize Charge

Mneme

I bought a ring after popping into the jeweller's studio to get my finger measured. The ring came out too large, and I needed it re-sized two sizes smaller.

When I contacted the studio, they asked me to send the ring back so that they could take a look at it and get it re-sized.

I've now been told that the re-size is finished, and they want to charge me £36 for it.

I was expecting the re-size to be free, as there has been no mention of a charge in my conversations with the studio, and there's not a mention of a charge listed on their website. A single free re-size is also standard at a lot of other jewellers.

Since they never mentioned there would be a cost, do I have the right to refuse to pay?

Aylesbury_Duck

Mneme wrote: »

I bought a ring after popping into the jeweller's studio to get my finger measured. The ring came out too large, and I needed it re-sized two sizes smaller.

When I contacted the studio, they asked me to send the ring back so that they could take a look at it and get it re-sized.

I've now been told that the re-size is finished, and they want to charge me £36 for it.

I was expecting the re-size to be free, as there has been no mention of a charge in my conversations with the studio, and there's not a mention of a charge listed on their website. A single free re-size is also standard at a lot of other jewellers.

Since they never mentioned there would be a cost, do I have the right to refuse to pay?

You do. But how long are you prepared to go without your ring while the matter gets resolved?

Mneme

It's not urgent; they took over 3 months to make the ring and another month and a half to re-size it, so it's not as if I've had the ring for a long time!

Thanks for the reply

What would my next step be if they then don't want to send the ring back?

kirtondm

I would point out to them that the ring was made to their mesurements.

eddddy

Mneme wrote: »

I bought a ring after popping into the jeweller's studio to get my finger measured. The ring came out too large, and I needed it re-sized two sizes smaller.

So it sounds like it was their error - have you mentioned this to them?

On a more legal basis, presumably when you ordered the ring, they measured your finger and indicated that the ring would fit your finger. So the ring is "not as described" - so you would expect them to rectify their breach of contract, without charging you.

born_again

We take it that you checked the ring was the size they said it would be and not that your fingers has shrunk a bit due to the cooler weather at this time of the year compared to September? when it was ordered.

Is the measurement something one of their staff did, or did you do it, given you mentioned "Send it back"

GDB2222

My wife had a ring resized, and it cost £60.

Whether it should be free depends on who did the original measurement and whether the ring was made to the correct size.

Manxman_in_exile

You got your finger measured by "the jeweller's studio" to ascertain your ring size.


You got a ring made by "the jeweller's studio" according to the size they had measured.


"the jeweller's studio" made and delivered the ring, but it was two sizes too big and had to be re-sized by "the jeweller's studio", who are now trying to charge you for the resizing.


OP - if this is what happened, "the jeweller's studio" should be resizing it for free. Is this what happened? (Your OP is not at all clear).


EDIT: Did you make it crystal clear to them that the only reasons the ring wouldn't fit would be because either (1) they measured your finger wrong, or (2) they made it wrong? Do they understand it's their fault? Or has something else happened?


If I'm right, explain it too them again and if they still want paying do a LBA warning them you are going to sue for the cost of the ring unless they return it to you, correctly resized, for free.

Pollycat

I would be very annoyed to have ordered a bespoke ring, had my finger measured, waited 3 months for it to be completed, discovered that it was 2 sizes too big (unless I knew my fingers had changed size since the measurement - my fingers do differ in size between summer/winter but not by 2 sizes), waited for a further 6 weeks for it to be resized and then be asked to pay for the size it should have been in the first place.

Is this ^^^^ what happened?

What size did they measure your finger at on your first visit?
What size was the ring when you first tried it on ?

My wedding ring finger is i.
I'd expect a jeweller to measure my finger as i.
I'd expect the ring to measure i when it came back.

Of course, I'd also expect a good jeweller to have a discussion with me about the fact that a thicker width ring is harder to get on than a slim band and for us to agree any increase in size.
In this event, I'd still expect the ring to come back at the size we'd agreed.

I would not be happy to order a bespoke ring that needed resizing because of a supplier error.
I would want it to be remade from scratch.

Over to the OP for clarification of what actually happened and what was originally agreed.

BooJewels

I make jewellery and choose not to make rings, because the sizing is just too tricky to get right when selling remotely. Even selling rings from stock and providing documents to help the customer establish the right size, a significant quantity needed to be changed.

Technique in measuring is important too. I would expect a pro who makes rings and saw you in person to perhaps know their stuff and get it right. But I don't think it's quite that easy either.

The difference in internal diameter of a ring two sizes different is less than a mm - a tiny amount in practical terms. A narrow ring can be worn at a smaller size, a wide ring needs a little more room to accommodate the squishiness of the finger flesh in movement, so would probably need a larger size.

And as someone else mentioned, maybe it was warmer on the day you measured it, compared to when you received it. My hands swell a lot and go dead and bloodless when it's cold, so my fingers could vary several sizes over the course of a week - within a day even!

I've found the most reliable technique to establish the right size, is to ask the customer to ideally supply a ring for sizing that they already have that fits them well on the same finger and preferably know it's reliable over time to allow for seasonal fluctuations and also preferably the same sort of width as the chosen design.

Whether the charge is appropriate or not will depend on the details of those discussions during the sizing consultation and whether the ring was actually the specified size when supplied. But £36 for the work, seems a reasonable fee, depending on the design and materials. Some methods perhaps couldn't even be re-sized, but would need to be remade at the correct size.

BooJewels

Pollycat wrote: »

My wedding ring finger is i.
I'd expect a jeweller to measure my finger as i.
I'd expect the ring to measure i when it came back.

This made me chuckle - one of my very last problematic ring sales which was a decision maker for me was when a customer ordered a size i ring, but didn't know how to do a capital letter on whatever device she ordered on, so used a lower case l - then wondered why the ring was 3 sizes too large.

This is why I don't sell rings.

ETA: I totally forgot to mention things like swollen or bulbous knuckles etc. for ease of getting a ring on and off. Something that's comfortable going over an arthritic knuckle might end up too loose in wear.