Undelivered - no refund!

Kaylins

Hi,
On the 24th January, I was at work and I get an email from Hermes stating that my package from Wish has arrived and it was "signed for" by me. I found this hard to believe as I was sitting at my office desk around 9 miles away from home and there was no one else at home as its just me and my partner who was also at work. I scroll down the email to see a signature that wasn't mine above my name. Hermes had forged my signature to complete their delivery.

I get home a few hours later, no package and no card left. Do the usual thing of checking with the neighbours (we only have 2 and both trustworthy as packages have been left with them before) and neither have the package. So first thing I do is contact Wish through their long winded support system and explain the issue. They say to wait and see if it turns up. I waited, it didn't turn up! So I contacted them again to be told that they are unable to refund me for the item as it has been marked as delivered and signed for. I have explained that the signature was not mine and offered to send proof of my signature as well as proof that I was at work when the package was delivered - no response. So I contacted Hermes and they told me they can't do anything unless the seller contacts them.

I have no way of contacting the seller directly as it goes through a Wish representative. I have sent Wish the emails I've received from Hermes and have had no further response from them. It looks like I'm going to end up out of pocket as I can't see this being resolved. The order wasn't expensive, only £25 but still that's £25 I've spent on an item I've never received. Hermes are a total nightmare and I've had issues with them before saying my package was delivered, never received it and got a message from a lady on Facebook saying she was out walking her dog and caught a man in a van dumping empty boxes 2 of which had my name and address on. Luckily that was through Amazon and they refunded me instantly. I honestly don't know how one company can be so horrendous and get away with it!

So please, any advice would be appreciated otherwise I think I'm going to have to just cut my losses.

Thanks in advance!

oldernonethewiser

Small Claims against Wish?

Aylesbury_Duck

Wish.com oh dear.

Cut your losses. This is what happens when you order counterfeit tat from overseas because you think you're getting a bargain.

Kaylins

Is it worth it though? Will I end up having to pay more than what I paid for the item?

Aylesbury_Duck

Small claims court won't entertain a claim for £25. It's frivolous.

Kaylins

I've ordered loads of things from Wish and never had an issue like this. I've had one thing not arrive and they refunded me straight away. This however is more of an issue with Hermes and forging my signature to complete their delivery. The only reason Wish won't refund is because the delivery was "signed for" which I can understand however the seller needs to contact Hermes to resolve this but I can't contact the seller directly.

Kaylins

That was my thought. It's more the principle of the matter.

Aylesbury_Duck

As I said, prepare to cut your losses. If you've managed to order loads of things from them that have arrived satisfactorily you've covered the £25 loss on this one.

The combination of cheap (sometimes counterfeit) stuff and cheap courier charges is not a good one. This is the consequence.

If it were about principles, you wouldn't be using them in the first place.

hollydays

Kaylins wrote: »

I've ordered loads of things from Wish and never had an issue like this. I've had one thing not arrive and they refunded me straight away. This however is more of an issue with Hermes and forging my signature to complete their delivery. The only reason Wish won't refund is because the delivery was "signed for" which I can understand however the seller needs to contact Hermes to resolve this but I can't contact the seller directly.

When I had some issues with a parcel ordered from ebay recently that was / not delivered by hermes ( not hermes fault) I contacted hermes and they were helpful even though I wasn't the shipper . It turned out the shipper had not put a particular code on that allowed me to collect from a third party- a shop.But orderering from China does come with risks. If you order through ebay in future you have better support if something goes wrong

Kaylins

Unfortunately not all of us can afford to spend the extra cash to receive a better item or a better service. With that said this shouldn't mean that it gets treated any differently. I've still paid for an item and a delivery I didn't receive. Regardless of how much I've paid for it, the seller has not fulfilled their contract with me and the courier has not fulfilled their contract with them.

Thank you for the backhanded advice however

Aylesbury_Duck

That may be the case, but enforcing that contract when you're a UK citizen and you're buying under Chinese law, will be difficult.