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How to complain about Hermes?

12 replies 2.8K views
dllivedllive Forumite
658 posts
Part of the Furniture 100 Posts Name Dropper I've been Money Tipped!
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Hi

I recently used Hermes to deliver a package and the service was so poor that the package has only just been delivered (and so now Ive been giving negative feedback on ebay becuase the delivery was a couple of day late!)

I cant find an email address anywhere on their website to complain to them or initiate contact. Does anybody have it?

Thanks
«1

Replies

  • November2November2 Forumite
    978 posts
    Part of the Furniture 500 Posts Combo Breaker
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    First check the tracking on Myhermes site to see why your parcel was delayed, it might be your customer's fault and not Hermes. Tracking on Hermes is more detailed than Ebay tracking. Hermes have live chat or you can open a help request, if you registered for an account when booking just log in and on the my account drop down list click my support tickets. Phone number for help is 0330 333 6556 but you are charged so not worth using. If Hermes are at fault you may be able to claim compensation for late delivery.
  • dllivedllive Forumite
    658 posts
    Part of the Furniture 100 Posts Name Dropper I've been Money Tipped!
    ✭✭
    Thanks November2. Im on the Support Tickets page (or 'Questions' page as they call it) but cant find a button to submit a ticket(?)
  • forgotmynameforgotmyname Forumite
    31.3K posts
    Tenth Anniversary 10,000 Posts Name Dropper
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    Is 0330 not inclusive with your call minutes assuming the OP has some?
    Censorship Reigns Supreme in Troll City...

  • MaydayMayday Forumite
    614 posts
    Part of the Furniture 500 Posts
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    I got good results through Hermes Facebook page.
  • KristynKristyn Forumite
    11 posts
    10 Posts Name Dropper
    MoneySaving Newbie
    Thank you @November2, your explanation is also helped me a lot. Because I also get stuck in these situation.
  • Moley2020Moley2020 Forumite
    1 posts
    First Post
    MoneySaving Newbie
    A truly dreadful company to contact. I hope this will help you and everybody else get their attention.
    Buried in the small print of their ridiculously long T's and C's is their address 

    Hermes, Capitol House, 1 Capitol Close, Morley,  Leeds, LS27 0WH

    Give them as much stick as you can and publish this address on Facebook and all the forums until they get the message.

    Good luck everybody

  • custardycustardy Forumite
    37.9K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    Moley2020 said:
    A truly dreadful company to contact. I hope this will help you and everybody else get their attention.
    Buried in the small print of their ridiculously long T's and C's is their address 

    Hermes, Capitol House, 1 Capitol Close, Morley,  Leeds, LS27 0WH

    Give them as much stick as you can and publish this address on Facebook and all the forums until they get the message.

    Good luck everybody

    Its not really buried.
    Google hermes address UK, its right there.
  • jon81ukjon81uk Forumite
    1.7K posts
    Seventh Anniversary 1,000 Posts Name Dropper Combo Breaker
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    Moley2020 said:
    A truly dreadful company to contact. I hope this will help you and everybody else get their attention.
    Buried in the small print of their ridiculously long T's and C's is their address 

    Hermes, Capitol House, 1 Capitol Close, Morley,  Leeds, LS27 0WH

    Give them as much stick as you can and publish this address on Facebook and all the forums until they get the message.

    Good luck everybody

    You know this thread is a year old? the OP has likely resolved their issue so you are just posting spam really.
  • ReecesWaffleReecesWaffle Forumite
    40 posts
    10 Posts
    MoneySaving Newbie
    jon81uk said:
    Moley2020 said:
    A truly dreadful company to contact. I hope this will help you and everybody else get their attention.
    Buried in the small print of their ridiculously long T's and C's is their address 

    Hermes, Capitol House, 1 Capitol Close, Morley,  Leeds, LS27 0WH

    Give them as much stick as you can and publish this address on Facebook and all the forums until they get the message.

    Good luck everybody

    You know this thread is a year old? the OP has likely resolved their issue so you are just posting spam really.
    He had good intentions.
  • pbartlettpbartlett Forumite
    280 posts
    100 Posts Name Dropper
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    Why aren't threads closed automatically after a set period of inactivity ???
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